Virgin Special Assistance really helpful

m1ckeymouse

Mouseketeer
Joined
Jul 22, 2008
Messages
176
Hi everyone

Just wanted to tell you about our experience with VSA recently. Our son has high functioning Aspergers and it really doesn't affect him that much until he does something out of the ordinary, then everyone notices! Mainly it is noise related and things like "Happy Birthday" or sudden excitement are upsetting for him, he also hates hand driers in toilets and confined spaces with lots of people, but we think this is related to the expectation of noise rather than anything else.

He is also very difficult to direct and if he is upset by something will NOT do it again. So his first flight is worrying us slightly, no matter how much we love WDW we don't want to be stuck there because he had a bad experience on the plane out.

Anyway VSA were brilliant, (I felt a bit of a fraud even calling them as in general it is not even noticable) they have guarenteed our seats, a group of 3 together so he does not have to share with strangers, offered a DVD player so he can have his favourite DVDs, allowed us to board first away from the crush and sent him a huge poster of Dancing Queen for his bedroom wall, which he loves! They have told me to call back if I think of anything else too.

So if in doubt call them, the lady I spoke to was really understanding and homed in on the issues better than I could!
 
Just simple things like that make a trip even better. I am so happy for you that Virgin went the extra mile to make your holiday even better.
 
That is GREAT! It is so nice to see our special ones get something special when every day is a bit of a challenge! So happy to hear that your trip will be starting off so well...it is these things that make our day!
 














Receive up to $1,000 in Onboard Credit and a Gift Basket!
That’s right — when you book your Disney Cruise with Dreams Unlimited Travel, you’ll receive incredible shipboard credits to spend during your vacation!
CLICK HERE














DIS Facebook DIS youtube DIS Instagram DIS Pinterest DIS Tiktok DIS Twitter

Back
Top