Virgin Mobile Month Reset Question

[ekatiel]

So, after having a snafu with AT&T this month messing up our DSL service when we cancelled our home phone, I ended up spending several hours on the phone (on hold mostly!) with AT&T this month. As of yesterday evening, I'm down to 12 talk minutes left on my Virgin Mobile cell phone . Their website says my bill is due today, but they haven't removed the $$ from my account yet (I have automatic withdraw), and they haven't reset my minutes. Does anyone know when they reset?? I would just go ahead and reset my plan month, but I'm afraid that I'll get double billed (once resetting the month and once on the automatic withdraw). I may end up having to switch to unlimited talk, but I want to try one more month on 1200 minutes b/c I'm fairly sure the ridiculous amount of time I had to spend on hold with AT&T will not happen very often. Anyhow, just wondering if anyone knows how/when it resets. We've had these phones for 3 or 4 months now, and this is the first time I've ever come close to running out! --Katie

 

[cglaura]

You can add $$ to your phone in $10 increments. Just use the top up option on the site. That way, you will have $$ to cover the minutes until it resets.

DD has the $25/300min/unlimited txt & data, and I've done this for her while she was down in FL visiting her Dad. She wound up using the voice alot more than anticipated. I just topped her up and she was good to go till the next billing. Hers usually show up the evening of the day I'm scheduled to be billed. It shows up on my cc the next day.

Or...does your phone already have a balance available? If so, your minutes will just be deducted from that. I think it is 18 cents a minute, but I can't remember.

 

[AverageDiser]

New month starts at midnight, my account usually gets debited at 6:30 pm or so. HTH.