virgin holidays wrong booking

[susie2]

a message to all who have or are about to book virgin holidays, we booked our holiday as soon as prices came available in april, long story sort we have ended up having to pay for an extra night,because despite several phone calls to virgin they didnt book our return premium economy seats when they did eventually realise they had all gone on the date we wanted hence the extra night, if that wasnt bad enough we also booked the 11.15 flight out they also got this wrong and put us on the 12.30, when we tried to change this again after several phone calls assuring us it had been done, we find out yesterday that it hasnt and we are on 12.30 and there are no 11.15 flights left, when we complained we where told thats all thats available take it or leave it, this attitude was off a supervisor!!, so if you are booking or have booked be very careful and check every detail and hope if there are any problems they sort them better than they did ours, this isnt are first time we are fv and this will be our fourth time dont think we will be bothering again though and would have cancelled if it hadnt been for our deposit. virgin no longer get my vote for customer care!!

 

[peewakio]

That's too bad Suzie, but dont let it ruin your plans. Think of the positives, you've got an extra day now

 

[vernon]

If this is their error, you could/should ask them to provide the accomodation or compensate you for the extra expense of the extra day (and car,meal costs if applicable). I would write to their customer services department. A letter is worth a dozen phone calls, particularly because their reply is something you can reproduce and show to any interested parties ( watchdog etc).

 

[Julia Ann]

Thanks for the warning, i received my tickets from virgin yesterday but with no coach transfer tickets (from brum to manc) when i phoned they said that they were sent on Monday (now thurs but haven't checked todays post) when i said that i thought that they would be in the same envelope the girl didn't sound very sure - so we will see if they are waiting for me at home. I hate checking the tickets because the print is always really faint, i know that they are barcoded for the check in clerk but doesn't make it easy for you to check the details - you'd think with todays technology etc the tickets would look and read better.

Sorry you've had a nitemare - customer service is pretty rubbish everywhere these days, nothing is straight forward.

Good Luck

 

[Red-Snapper]

Sorry to hear of your problem.

Did the invoice/confirmation they send out after you book include all the correct details and therefore was also wrong ?

 

[onlyholly]

Hope all works out in the end for you.

Until this year we have always flown with Virgin and after our trip to South Africa in April we decided it would be our last.

They have steadily gone down hill in our estimations and have an all-round attitude problem.

Just finished my packing and now ready and waiting for our trip to Disney on Saturday. Hope the flights we've chosen this trip are better than we've had recently.

Holly

 

[wdwukman]

I would have to agree with the last point made, that being Virgin customer service has gone down hill in recent years, but I have booked my holiday through Virgin this time round and we have not had a problem any step of the way. I for one am still a fan of Virgin Holidays

 

[susie2]

hi thanks for all your replys, red snapper no it was when we received the invoice that we found out that they had the times wrong again and no seats booked for the return journey, we understand that mistakes can be made, but to lie to us three different times and say all was alright and then not even appologise for there mistakes, makes us wonder why we are giving them our loyalty and our money!!. but in 17 months time when we are there for christmas no doubt this will all be forgotten, untill next time anyway... thanks again susie