Virgin holidays - special services/seats

[SEVANS2208]

Hi, wondering if anyone can help me.

I e-mailed Virgin's special needs department a couple of months ago to explain that youngest DD (5) has asthma. Although it's not particularly severe, it does seem worse when she stressed and/or in unfamiliar environments so I'm a little concerned about her being in the main "bulk" of the plane with all the noise etc that she's not used to. I'm probably being far to overprotective and far too cautious - I'm sure she'll be perfectly ok BUT I e-mailed them to put in a request for seats towards the front of the plane, where it might be a little quieter (last time my disabled brother came with us and we had seats in row 22 which was really quiet, just behind PE).

I haven't had a response so don't know if the e-mail was even received. Should I e-mail them again or does anyone know if rows 21-23 (ish) are available to pre-book. I realise pre-booking isn't guaranteed and we can't do it 'til September anyway!

Just wondered if anyone had any suggestions or thoughts for an overprotective mother

 

[jen_uk]

I would wait until the day you can pre book the seats and then do it online as you will be able to see the best place for your dd on the map. You could also phone your travel agent and ask them to call Virgin and let them know the situation. Also check in really early so if the seat have been changed for some reason you still have time to sort it out.

Jen

 

[Obi Wan Kenobi]

rows 21 22 & 23 are held until the day.
Why not telephone special services?
0870 380 2004

When we took a friend with an autistic child with us SS could do no wrong, they sent out a pack before the flight of pictures so she could be shown all about the aircraft, they sorted out row 22 for them, they even made sure everything was OK on the flight by informing the crew.
Virgin's Special services are superb.

 

[SEVANS2208]

Virgin's Special services are superb.

Which is why I was surprised to not get a response. Maybe I'll call them a couple of days before I'm due to pre-book our seats to see what they say & check they got my e-mail. Perhaps they wait to see if there are more "serious" special needs first - which is fair enough.

 

[Obi Wan Kenobi]

As you say, it might be the email got lost.
I would ring them up and see. if they say ring back nearer the time, at least you will know