We stayed at Vero beach for the first time and it was a bit of a let down in terms of not feeling Disney-level service. I’m wondering if this is just a strange week or if this is something that’s the norm there.
We love the relaxed vibe and the decor. The people were all kind and we liked the pool. The beach was very small, but that was ok.
Minor thing, but not having towels at the beach was crazy. There’s already someone ay the shack there, why not hand out towels too? And not having bins to bring your towels back to is also nuts. Bringing them to ebb and flow every time to get them and then return is inconvenient and wouldn’t be a big deal to put some towel bins out like they do at the Disney world resorts.
We also were in a room that was super loud and felt like there was no soundproofing. I could hear scraping of what sounded like chairs CONSTANTLY all morning and night. I heard a c-pap machine through the vent so must’ve been the person directly above us, the beds were BRUTALLY hard and we had back problems after sleeping on them
And we were placed in a handicapped Room with a terrible shower head and all of the hanging rods, etc. were wheelchair height. We were right next to the Green Cabin - like to the point where we could say hello to the people on the deck and have a convo. It was super loud until 10pm which was hard with a kiddo. That part can be handled with room placement.
But, the toughest thing we noticed was the service was not Disney-level. The staff was nice and all, but they were incredibly slow … I mean incredibly slow. All food services were terrible to the point where they’d box up some of the food and we’d be waiting forever for the last parts. So the fries would be cold because we’d be waiting forever for a grilled cheese (as example). And this happened with everything. We didn’t get anything complicated - a turkey sandwich, grilled cheese and fries. Then a burger, chicken fingers, fries, and ice cream. In the morning we’d get coffee and a croissant and by the time the warmed croissant was heated, the latte would be cold. Every experience was like this.
Other people asked about food allergy menus and they ran around not knowing what to do. Where to find one or what to ask the chef.
It just seemed like they weren’t trained and were just dropped in there one day being told to figure it out.
Absolutely not their fault, but I do blame resort management.
Anyway, my question is, for those who go to Vero regularly, is this an anomaly or par for the course?
Trying to decide if I want to give it another go in the future or not.
We love the relaxed vibe and the decor. The people were all kind and we liked the pool. The beach was very small, but that was ok.
Minor thing, but not having towels at the beach was crazy. There’s already someone ay the shack there, why not hand out towels too? And not having bins to bring your towels back to is also nuts. Bringing them to ebb and flow every time to get them and then return is inconvenient and wouldn’t be a big deal to put some towel bins out like they do at the Disney world resorts.
We also were in a room that was super loud and felt like there was no soundproofing. I could hear scraping of what sounded like chairs CONSTANTLY all morning and night. I heard a c-pap machine through the vent so must’ve been the person directly above us, the beds were BRUTALLY hard and we had back problems after sleeping on them
And we were placed in a handicapped Room with a terrible shower head and all of the hanging rods, etc. were wheelchair height. We were right next to the Green Cabin - like to the point where we could say hello to the people on the deck and have a convo. It was super loud until 10pm which was hard with a kiddo. That part can be handled with room placement.
But, the toughest thing we noticed was the service was not Disney-level. The staff was nice and all, but they were incredibly slow … I mean incredibly slow. All food services were terrible to the point where they’d box up some of the food and we’d be waiting forever for the last parts. So the fries would be cold because we’d be waiting forever for a grilled cheese (as example). And this happened with everything. We didn’t get anything complicated - a turkey sandwich, grilled cheese and fries. Then a burger, chicken fingers, fries, and ice cream. In the morning we’d get coffee and a croissant and by the time the warmed croissant was heated, the latte would be cold. Every experience was like this.
Other people asked about food allergy menus and they ran around not knowing what to do. Where to find one or what to ask the chef.
It just seemed like they weren’t trained and were just dropped in there one day being told to figure it out.
Absolutely not their fault, but I do blame resort management.
Anyway, my question is, for those who go to Vero regularly, is this an anomaly or par for the course?
Trying to decide if I want to give it another go in the future or not.
