Verizon issues – is this what I will have each month?

[agnes!]

We are former Verizon customers. They decided that Maine, NH, and Vermont were not profitable enough and sold our portions of the business to a small company called Fairpoint. This purchase was bigger than their entire company beforehand. The billing errors and service quality are so bad that officials from all three states had a joint meeting with the company and told them to clean things up. When I left NH for Florida at the end of October Fairpoint was going to file for reorganizatioin under bankrupcy protection. We haven't read any NH local news so I don't know if it happened.

We only have a landline through them and it has everything blocked except local calling. We use an AT&T prepaid calling card or our cell phones for long distance. Our bill has been OK but there isn't much to foul up. Others have had disasters similar to the Verizon messes described here.

That is *so* brilliant (local calling + the AT&T prepaid calling card)!

I want to cut down on our Verizon landline bill and called them up about it, they told me that I can only get a certain feature....maybe Call Waiting/Call Answer?....for a whole TEN dollars less than I'm paying for my present calling-plan. What's funny is I can remember way back when....not having any special calling-plans and paying per-call for long-dictance. Well, apparently that is no longer possible? The Verizon people told me that I could have a local calling-plan and then I would have NO long-distance access at all We hardly EVER make long distance calls anymore from our landline since our cells have the unlimited long distance...and frankly, we don't get that many calls any more on our landline (hmmm, except for political and charity robo-calls), most people seem to mainly use e-mails instead (and sometimes our cells). What's even funnier is that if you don't make enough long-distance calls, then you get socked for a non-usage fee on top of your monthly bundled calling-plan...

Oooooo, thankyouthanktyouthankyou! I am going to be able to cut my landline bill WAY down now .

agnes!
PS - I will never be without a landline, just can't do it, September 11th taught me that lesson (since all the cell-service crashed).

 

[lacrosse_lady72]

I have had Verizon Wireless for 6 years now and I have never had a problem.

I have added or removed pretty much everything under the sun, gradually added to where we are at 4 phones now, purchased new phones while not under the 'every 2' rule... etc.

Fwiw, I NEVER talk to a person on the phone, I work next door to a Verizon store and I just walk over I need there assistance.

Also, I have never had a dropped call when using my phone but I get it enough when using a friends phone quite often, he has AT&T.

 

[BibbidiBobbidiBOO]

Also, I have never had a dropped call when using my phone but I get it enough when using a friends phone quite often, he has AT&T.

I agree that the service is THE best and that is why I have put up with this data charge error for so long.

This is just a sample of what I found about the bogus data charges:
http://www.cleveland.com/moneymatters/index.ssf/2009/08/verizons_199_data_usage_charge.html
I just HATE having to call every month.

DD just got the Rogue and we had to get the 9.99 extra data plan (web) with it. Better than 29.99. DS's enV touch now requires this plan (though he got before this went into effect so we don't have to add it). They told me at the store this is the way many mew phones will become due to all the billing issues with data.

I do love the reliability of the calls and texts and I know other companies have similar billing issues from what I have read.

 

[Kitty 34]

We are Verizon customers now since they bought out Alltel. I've only gotten one bill from them which was ok.

Our problem is we get many drop calls now or simply no service at all. I was told that we need to buy new phones (Verizon obviously) as they will work better than our Alltel which were working just fine a month ago.

 

[dakcp2001]

Verizon landline and fios is a separate entity from Verizon wireless as far as customer service and repair goes. They are all "Verizon" but the customer service and training is quite different. I used to have them put all the bills together but it was a nightmare of passing back and forth when there was a cell phone bill error. It has been much better separate.

Is it the cell phone people are seeing a data charge on? Or the Fios? I am going to check my bills.

I would love to cut down my cell phone bill, if anyone has any suggestions. I have 450 minutes and limited texts, and I never use any of the minutes. I do text, I do not talk on the phone at all but they tell me there are no lower option for minutes. Ugh.

 

[disney1990]

We have had Verizon cell service now for 15 plus years. In the beginning we had some issues with billing, but everything runs smoothly now. Our bills, internet, television, home phone and cell phone are all connected and the bill is the same exact amount every month.

 

[BibbidiBobbidiBOO]

Is it the cell phone people are seeing a data charge on? Or the Fios? I am going to check my bills.

Cell phone, even if you have services blocked. I imagine many people don't notice the extra charges and just pay them!
http://pogue.blogs.nytimes.com/2009/11/12/verizon-how-much-do-you-charge-now/

 

[dakcp2001]

I just went over the last year worth of bills, no data fees PHEW