Vent over lack of 800#

[markºoº]

It is a shame that Disney does not offer a toll free number. I'm sure the decision not to offer one is due to the volume of repeat calls they get. From these boards we know how often people call now without a toll free number. I'm sure the call volume would multiply if they had a toll free number. Not only would the toll free number cost them money but they would also need to add a significant number of staff.

That said, Disney should do all it can to make sure the CM's know what they are doing and are efficient as can be. If you get poor service, ask for a supervisor and let them know. Yes, it will cost you but at least they will get some feedback.

 

[WDSearcher]

Originally posted by madscrapper
And Gail, while I obviously realize the CM have no control of the situation, when someone puts me on hold for a few minutes after each time I've answered her question, then she comes back on and asks me to repeat the same information multiple times and then prices the meal wrong, spells our name wrong and has the wrong day and then tells me she hit the wrong button and asks me to repeat everything again...I think I'm being kind by calling her less than stellar.

See ... and about half-way through all of that, I would have said, "You know ... Thanks very much for all your help, but I have to run ... I'll deal with this later." Then I would have hung up and called back to get a different CM. If you can't get what you want with the CM you've got, call back. The chances of the same CM answering are extremely small.

 

[GAIL HAYDEN]

Originally posted by madscrapper
Well, it's not about the money... Disney is the only corporation of its size that I have ever called that does not have an 800 number. And Gail, while I obviously realize the CM have no control of the situation, when someone puts me on hold for a few minutes after each time I've answered her question, then she comes back on and asks me to repeat the same information multiple times and then prices the meal wrong, spells our name wrong and has the wrong day and then tells me she hit the wrong button and asks me to repeat everything again...I think I'm being kind by calling her less than stellar.

Ah, given those circumstances, I think you were being MORE than kind. I would have ended the call about the second time she messed up.

 

[DisneyDar]

Originally posted by WDSearcher
See ... and about half-way through all of that, I would have said, "You know ... Thanks very much for all your help, but I have to run ... I'll deal with this later." Then I would have hung up and called back to get a different CM. If you can't get what you want with the CM you've got, call back. The chances of the same CM answering are extremely small.

Well, hello WDSearcher and Ms. Gail Hayden.

I agree with you; I would have been off of the phone and back on with another castmember in a flash.

 

[bobbiwoz]

I don't use a cell phone, and don't know what the charge was, but twice recently I called for PS reservations, and after listening to music and assurances that CM were assissting other customers, I was cut off after 20 minutes, just a dial tone. I wrote a letter of complaint, mentioning days and times, and received a call from a CM in response. The CM assured me that it's people who take the time to write and tell them about these things that help make a better vacation for everyone. That was the best non-answer I've ever heard.

Eventually I made the reservations, we had a good time, but trying to get Disney to correct something is just about impossible. IMHO.

Bobbi