Vent about Nordstrom!

[ols386]

WHAT? You're really upset because your parents gave you the best? You sound ungrateful to me. My parents spoiled me rotten. They bought be Coach bags before Coach was even a big name. I'm BEYOND thankful that I had a mom who was stylish and a dad to foot the bill. I'm very grateful to them for giving me nice things as I grew up and it's why today I love having nice things and don't accept less. They don't call me "High Maintenance" for nothing.

As for the MAC counter your first mistake was going to a MAC in a department store. NEVER!!! It's a free for all and unless you have an appt to get make-up done there it's to busy. MAC has a great website and their ACTUAL stores are phenomenal when it comes to service. You would be better off going there.

I didn't interpret it that she wasn't grateful for all that her parents had given her. I thought she meant that she felt bad that they felt they had to spend so much money on her.

 

[SeaShelley]

So, it's the op's fault that they were rude?

That's not what I said. Of course it's not her fault; she can't control someone's behavior. She can, however, speak up for herself. She was standing by the register, which to me indicates "I know what I want to purchase." Those standing by the make-up, looking at the samples say "I'm not sure what I want...sell me something."

Either way, the OP allowed six more customers to be waited on before speaking up. IMHO, she should have spoken up sooner.

 

[okeydokey]

WHAT? You're really upset because your parents gave you the best? You sound ungrateful to me. My parents spoiled me rotten. They bought be Coach bags before Coach was even a big name. I'm BEYOND thankful that I had a mom who was stylish and a dad to foot the bill. I'm very grateful to them for giving me nice things as I grew up and it's why today I love having nice things and don't accept less. They don't call me "High Maintenance" for nothing.

As for the MAC counter your first mistake was going to a MAC in a department store. NEVER!!! It's a free for all and unless you have an appt to get make-up done there it's to busy. MAC has a great website and their ACTUAL stores are phenomenal when it comes to service. You would be better off going there.

That's nothing to be thankful for.

 

[ols386]

I grew up on this store. My parents spoiled me rotten. Until the day I moved out, I was decked out in designer clothes, purses, shoes, etc. Now it just makes me sick that my parents spent all that money on clothes for a growing teenager.. yikes.

Anywho, I still visit the MAC makeup counter there every few months when I need to pick up makeup. I went in there today to pick up my makeup, and I had the one item that I needed written down exactly, so all the girl needed to do was grab the bottle and ring me up. Well, I stood in front of the register as the girls at the counter waited on the people before me.. and then 6 people who came after me. As the people after me came, the employees would acknowledge me with a rather condescending smile, and just keep going with the other people who came. I finally spoke up and said "I've been waiting for over 20 minutes.." and one of the employees said "Thank you for your patience, I'll be with you soon!" Then two more customers came up, and they waited on them hand and foot.. giving them little mini-makeovers from behind the counter.

I then grabbed a comment card and they saw me writing on it, and then came to help me.

I'm SO confused by this. I'm young, but I don't look THAT young. I didn't look like a slob, I was carrying a nice purse, and was in a great, happy mood.

Anyone else had an experience like this? What are your thoughts on my experience/any experiences you may have had?

That's not what I said. Of course it's not her fault; she can't control someone's behavior. She can, however, speak up for herself. She was standing by the register, which to me indicates "I know what I want to purchase." Those standing by the make-up, looking at the samples say "I'm not sure what I want...sell me something."

Either way, the OP allowed six more customers to be waited on before speaking up. IMHO, she should have spoken up sooner.

And when she did speak-up they said "Thank you for your patience". "I'll be with you soon." If that's not blowing someone off, than I'm not sure what is.

If I were in the op's position, I probably would have spoken up sooner too, but it just sounds to me like they were ignoring her, for some reason that I'm not sure of.

 

[eliza61]

Okay, a lot about this post has me rolling my eyes, but YOU WAITED 20 MINUTES??? No way would I have gone that long without speaking up! I guess that's just something that comes with maturity. Darlin' - you've got to start speaking up! If you can't be assertive at a make-up counter, you're in big trouble!

It's not about being assertive at a make-up counter, it's about the people working behind the make-up counter being rude to a customer.

It also has nothing to do with the op needing to be more mature.

Mature, immature, old, young. No matter what the op sounds like, the bottom line is those employees are there to serve the people who come to their counter. period.

Op, I'm a find the best way to handle poor customer service is the at the time of the incident. whether at a retail store or a restaurant if there is a problem always try to address it then. You get way better results.

Next time, wait your turn (like you did this time) and then after that speak up at the counter and with a manager, followed by a nice letter or email.

 

[ilovepcot]

OP...you should have pulled a "Pretty Woman" on those makeup sales people. Strolled by their counter next day with bags overflowing and asked, "Remember me? I was here yesterday and waited over 20 minutes to make a purchase. No one would wait on me. Oh, and you do work on commission, right? What a terrible loss for you!"

 

[Liberty Belle]

WHAT? You're really upset because your parents gave you the best? You sound ungrateful to me. My parents spoiled me rotten. They bought be Coach bags before Coach was even a big name. I'm BEYOND thankful that I had a mom who was stylish and a dad to foot the bill. I'm very grateful to them for giving me nice things as I grew up and it's why today I love having nice things and don't accept less. They don't call me "High Maintenance" for nothing.

As for the MAC counter your first mistake was going to a MAC in a department store. NEVER!!! It's a free for all and unless you have an appt to get make-up done there it's to busy. MAC has a great website and their ACTUAL stores are phenomenal when it comes to service. You would be better off going there.

Maybe she realizes now that it what a waste of money it was. Or maybe she is wishing she were raised without such an emphasis on appearance. Or, maybe she feels like she wasn't showing enough appreciation at the time.

I'm very thankful my parents didn't spoil me when I was growing up. I'm glad my mom spent minimal money on hair and makeup and taught me what real beauty was. I'm thankful I don't have any expensive beauty habits that take money away from my family.

And I'm immensely grateful that they placed the importance of education over appearance and didn't give me an attitude that I was better than other people just because we weren't struggling or could afford some things that others could not.

 

[kwelch10377]

I think a lot of times at some makeup counters things are so hectic and the employees are either running around and don't remember who was next or think that someone else is helping you. I don't think it is intentional (most of the time) or has anything to do with what you look like or how you dress.

As for Nordstrom in general I have always received great service there. I have always found them to be helpful without being pushy.

 

[Heidict]

That's nothing to be thankful for.

Or to be proud of.

 

[Queen2PrincessG]

That's nothing to be thankful for.

Really? Why not? sorry I'm not cheap.

 

[Cinderella94]

I've never thought of "high maintenance" as a positive thing...

 

[katesorad]

OP here. Thank you all for the feedback! I know I should have spoken up sooner. I just didn't want to be rude. I think I'll do my MAC ordering online from now on.. or go to a different makeup company to see what kind of products they can offer for my skin type.

Also, for those who said I'm immature.. maybe. But I don't think it has anything to really do with the situation. I found the other barbaric women who went in front of me to be immature.. not so much myself.

WHAT? You're really upset because your parents gave you the best? You sound ungrateful to me. My parents spoiled me rotten. They bought be Coach bags before Coach was even a big name. I'm BEYOND thankful that I had a mom who was stylish and a dad to foot the bill. I'm very grateful to them for giving me nice things as I grew up and it's why today I love having nice things and don't accept less. They don't call me "High Maintenance" for nothing.

Okay. Are you serious? I am incredibly thankful for everything my parents provided me. I had the best of the best. And they know that I'm very grateful for everything they have given me and taught me. But, I don't need those things to be happy. In fact, now that I have learned that it's important to budget and be careful with my money, I am much more grateful when I receive.. and am much more excited to give.

OP...you should have pulled a "Pretty Woman" on those makeup sales people. Strolled by their counter next day with bags overflowing and asked, "Remember me? I was here yesterday and waited over 20 minutes to make a purchase. No one would wait on me. Oh, and you do work on commission, right? What a terrible loss for you!"

LOVE this!

 

[Queen2PrincessG]

Maybe she realizes now that it what a waste of money it was. Or maybe she is wishing she were raised without such an emphasis on appearance. Or, maybe she feels like she wasn't showing enough appreciation at the time.

I'm very thankful my parents didn't spoil me when I was growing up. I'm glad my mom spent minimal money on hair and makeup and taught me what real beauty was. I'm thankful I don't have any expensive beauty habits that take money away from my family.

And I'm immensely grateful that they placed the importance of education over appearance and didn't give me an attitude that I was better than other people just because we weren't struggling or could afford some things that others could not.

Yes. if you can't afford it then it would be a bad habit but not everyone is poor and struggling and not everyone wears makeup to cover up or alter their appearance, some people love the ART and fun that is applying make-up.

 

[Liberty Belle]

I've never thought of "high maintenance" as a positive thing...

In fact, if you're going to be vain, wouldn't it be better to be proud that you don't need all that stuff to be beautiful?

 

[Cinderella94]

In fact, if you're going to be vain, wouldn't it be better to be proud that you don't need all that stuff to be beautiful?

& if I want to do art, I'll grab a pencil and paper.

 

[Liberty Belle]

Yes. if you can't afford it then it would be a bad habit but not everyone is poor and struggling and not everyone wears makeup to cover up or alter their appearance, some people love the ART and fun that is applying make-up.

Not being able to afford it is not the point. Money could be better spent on family vacations, lessons, educational activities, safest cars, etc. And you don't have to be poor or struggling to not have fulfilled all you think is absolutely best for your family. Just because I said I don't want to take the money away from my family, doesn't mean I couldn't afford it.

 

[Liberty Belle]

& if I want to do art, I'll grab a pencil and paper.

I prefer paint and canvas.

 

[allison443]

OP I just wanted to add that I am not 100% sure but I think the people at the MAC counter might work for MAC instead of Nordstrom. I think you would be better off contacting MAC corporate if you want to make a complaint.
I have always had great, attentive customer service at Nordstrom so if you do contact them I think they would respond.

Also I have been to MAC counters many times with my dd who loves MAC. At ours there isn't really a line/organized system. I could definitely see how others could be attended to before the OP. That is the fault of the workers who should have taken note of who was there, ready to be assisted, etc.

 

[Queen2PrincessG]

NO, people don't need "things" to be happy but they certainly make life nicer. I find it funny when people here on the boards ridicule people who embrace/like nice things. How is it really any different than the 8 trips to Disney in 6 years. It's what makes you happy, as long as you aren't starving your family or insanely cutting coupons to save enough to go, who cares?

To many Disney vacations twice a year is important, to others having designer bags or jeans is. Different lifestyles, and different values. I can still have designer while not taking anything from my family.

 

[eliza61]

I've never thought of "high maintenance" as a positive thing...

Depends. If you can afford it and if you've earned it, then hey high maintenance is a very good thing.

Oprah is high maintenance. She also makes her own money and is very generous. nothing wrong with liking luxury or exclusive items.

Steve wynn is very high maintenance. Once again, he earned it, he works hard for it, he enjoys it and he's very generous with it. Go for it.

The Dis is the only place where being rich is a crime.