FYI. Got a letter from DVC that there will be closure of the beach at VB resort on or after 2/8. It is related to a government project restoring/repairing the beach at the property next door. Duration is not specified. The resort will provide a shuttle to a public beach. Construction will occur Mon-Fri. I was unclear if the beach at VB will be open on Sat/Sun.
Sorry I threw the letter out so anyone needing more details should call teh resort. But I should warn you as of today, the resort doesn't know just when this will begin and for how long. They were pleasant when we called, but had very little info.
Member Services on the other hand was very disappointing. They were rather curt on the phone and basically told us to deal with it (paraphrasing here). Given that we booked this vacation to stay at a beach resort, and enjoy the beach, we are disappointed. But i know these things happen and you have no control over them. If the castmember or her manager at Member Services had just once said "I'm so sorry for this inconvenience..." that would have gone a long way to make me feel better. This was just not the usual top-notch customer service we have experienced with Disney in the past.
Sorry I threw the letter out so anyone needing more details should call teh resort. But I should warn you as of today, the resort doesn't know just when this will begin and for how long. They were pleasant when we called, but had very little info.
Member Services on the other hand was very disappointing. They were rather curt on the phone and basically told us to deal with it (paraphrasing here). Given that we booked this vacation to stay at a beach resort, and enjoy the beach, we are disappointed. But i know these things happen and you have no control over them. If the castmember or her manager at Member Services had just once said "I'm so sorry for this inconvenience..." that would have gone a long way to make me feel better. This was just not the usual top-notch customer service we have experienced with Disney in the past.