Vacation Strategy

[DSLRuser]

+2

And I hope the mods take your advice on the deletion or title change of the thread.

Just lock it down. it will eventually float away into the distance like most flame wars do.

 

[shalom]

Just lock it down. it will eventually float away into the distance like most flame wars do.

It would still show up in Google searches. I find ancient Dis threads on various Timeshares that way all the time.

 

[HippieChickadee]

Hello everyone.

My name is Rick Bourne. I am the owner and co-founder of Vacation Strategy LLC. There seems to be a lot of confusion over this incident and without pointing fingers, I would like to simply state the facts in an attempt to clear things up.

Rick,

don't worry too much. I never heard of your company before this thread and there are FAR FAR more positives in this thread then negatives. I knew there was something up from all the opposing opinions.

And now I've looked into your company and it sounds like something I will very much use in the future!

-A hippie who loves chickadees

 

[peabody58]

Rick Bourne, Vacation Strategy LLC - rest assured even though you are only 'Earning Your Ears' as a new DisBoard member , your professional response and customer focused business model will get my business in the future.

The truth is out there..... Keep up the great work.

 

[haPevraftr]

More certain than ever that we made a great choice booking thru VS for our NYE trip! Rick and Humaira, just remember that it is those of us who are happy customers that are answering questions around here. There are plenty of people that will be sincerely recommending you to inquiring minds.

 

[Chelley00]

Can we get to the real question?

Is the view from tower 4 better than the view from tower 3?

kidding.

Tower 4

Illuminations to the left, Wishes to the right

We had some issues with our rental experience through VS. Because we had such a long trip planned, we had 3 different owners points and 5 different reservations. We didn't have confirmation that we had a place to stay for our last 6 nights because the owners (NOT VS) were waiting until the last minute to transfer the reservation into our name. It was frustrating and nerve wracking and even though VS would reassure me on the phone that everything was okay, I didn't get a written confirmation or pay my final payment for those last few nights. Because we had never used them before, I just kept a dummy reservation somewhere else for the last 6 nights in case something fell through.

However, everything worked out and our reservation was secure for all 14 nights in the end. We got the reservation we paid for (and a killer view) and we saved tons of money by going through VS.

Even though it wasn't as smooth as I'd hoped, we'd use VS again. The savings was worth it, and everything worked out fine.

 

[blessedby3]

Thank you, Rick, for coming and posting on this thread.
You have a good, clear resoponse to the issue. I posted a while back on this thread that we had a great experience with your company in October.
I knew the OP was not giving all the correct info.
I would have no worries about losing business from this thread. Every other thread on your company has nothing but positive responses. We look forward to booking with you again on our next trip

 

[ZehnJahren]

Hello everyone.

My name is Rick Bourne. I am the owner and co-founder of Vacation Strategy LLC. There seems to be a lot of confusion over this incident and without pointing fingers, I would like to simply state the facts in an attempt to clear things up.

Sincerely,

Rick Bourne
Vacation Strategy LLC

This was my only interest! I was wondering if the person posting as VSLLC was ACTUALLY from VS LLC. Good to know you stepped in, Rick, and clarified that you weren't a troller messing with a thread. Great to know that you stand by your company as well. I have gotten a couple of quotes from your company and was very happy with the turnaround time.

That being said, it doesn't reduce my hope that OP gets other affordable accommodations soon enough for her trip to take place.

**I would mention that you are probably serving a very very wide customer base from all over the world, and that your website doesn't have any easy mention of booking within certain business hours in order to secure a reservation. As it's been a bit since I've gotten a quote from you, I don't know if this is something that is mentioned in an email - but it could be very very important if someone in California (or Hawaii) wanted to book but didn't realize that you had closed a few hours earlier. Seems like these days, ALL hours are "business hours" for a lot of businesses, so I personally wouldn't expect to have to put down a deposit at a certain time of day. **

 

[emma9630]

I just wanted to "throw my hat into the ring" We returned from a 7 day trip last weekend and it was a dream vacation, we used VS, got a fantastic rate in a 1br presidential and are going to call them in the New Year to book our next trip. I have no personal ties to VS but wouldn't hesitate to recommend anyone to use them.

 

[vacationStrategyllc]

We wanted to thank everyone for their support and kind words over the last few days. We are amazed that people would take time out of their busy schedules to voice their opinions and support. Especially those who are not even our customers. Many Thanks

Sincerely,
Rick & Humaira Bourne and the entire team at VS

 

[aubriee]

We wanted to thank everyone for their support and kind words over the last few days. We are amazed that people would take time out of their busy schedules to voice their opinions and support. Especially those who are not even our customers. Many Thanks

Sincerely,
Rick & Humaira Bourne and the entire team at VS

You're welcome! Just keep doing a great job! (oh and make sure there is no problem with my reservation May 10th-20th).

 

[AmyC2010]

We wanted to thank everyone for their support and kind words over the last few days. We are amazed that people would take time out of their busy schedules to voice their opinions and support. Especially those who are not even our customers. Many Thanks

Sincerely,
Rick & Humaira Bourne and the entire team at VS

Rick,
I am apologizing for using the word scam. At the time and the way, I was treated on the phone when someone called from your company. Honestly yes, I thought that I had been scammed. I don’t feel that you are scamming but your process has some kinks. I also feel that from reading your statement you have not been told the situation correctly. I will not go into further detail because I really want this too end. This whole situation could have been avoided if your employee did not hang the phone up on me. I was quoted a price paid my deposit then a phone call was made to me stating that the price was wrong. All I knew at the time was I had paid a deposit and now no reservation not to mention he told me that since it was so close to the date I would have to pay in full. Then the man told me the reservation had been cancelled and hung the phone up on me when I started to question the situation. I myself was very disappointed over how I was treated and how the transaction was handed and the way I was treated by the man on the phone. I was told it was because they quoted the wrong price. I do not feel now it was a fraud but at the time, I did and I apologize. How would you feel if you booked something over the internet, my credit card was charged? Now I’m getting a phone call stating that they quoted the room wrong and needed full payment then when I was questioning why was told no forget the reservation and was hung up on?
11/28/2012 VACATION STRATEGY LLC
WINDERMERE
Purchase Date: 11/28/12
Category: Hotels/Motels
This is from my credit card statement and going through my statement, I was wrong I have not received my monies back from your company.

 

[haPevraftr]

Rick,
I am apologizing for using the word scam. At the time and the way, I was treated on the phone when someone called from your company. Honestly yes, I thought that I had been scammed. I don’t feel that you are scamming but your process has some kinks. I also feel that from reading your statement you have not been told the situation correctly. I will not go into further detail because I really want this too end. This whole situation could have been avoided if your employee did not hang the phone up on me. I was quoted a price paid my deposit then a phone call was made to me stating that the price was wrong. All I knew at the time was I had paid a deposit and now no reservation not to mention he told me that since it was so close to the date I would have to pay in full. Then the man told me the reservation had been cancelled and hung the phone up on me when I started to question the situation. I myself was very disappointed over how I was treated and how the transaction was handed and the way I was treated by the man on the phone. I was told it was because they quoted the wrong price. I do not feel now it was a fraud but at the time, I did and I apologize. How would you feel if you booked something over the internet, my credit card was charged? Now I’m getting a phone call stating that they quoted the room wrong and needed full payment then when I was questioning why was told no forget the reservation and was hung up on?
11/28/2012 VACATION STRATEGY LLC
WINDERMERE
Purchase Date: 11/28/12
Category: Hotels/Motels
This is from my credit card statement and going through my statement, I was wrong I have not received my monies back from your company.

OMG!!! WTH?? SO much for apologizing.... Please change the title of this thread. You can't just start a new thread and think this is ok. You have now left people to believe that they took your money.

 

[AmyC2010]

OMG!!! WTH?? SO much for apologizing.... Please change the title of this thread. You can't just start a new thread and think this is ok. You have now left people to believe that they took your money.

Here is the letter I received, Notice 24 hour hold. Next I am going to send my receipt

Great News Darryl!
We found your requested dates! We placed a temporary 24 hour hold on your villa, so if you want it, please use the link below to pay your initial deposit.

--------------------------------------------------------------------------------

Quote & Rental Agreement



for Darryl Frasier
quoting a 2 Bedroom Deluxe Villa at Wyndham's Bonnet Creek
checking in 12/20/2012 for 7 nights

Hello Darryl,

Thank you for allowing us the opportunity to quote on your vacation. At this time we show availability and are happy to offer you a total price of $ 625.00 which includes all taxes and fees. This is a savings of 30 to 50% from Wyndham's Extra Holidays, Orbitz, Expedia or Travelocity prices. We believe our prices to be the lowest available. However, if you find a better advertised offer we will match it with our Best Price Guarantee.

Helpful Links
• See why our prices are so low and the top 6 reasons our clients love us!
• View the floor plan and layout of the villa and the unit information
• Watch our resort video and the resort location map
• More resort information
• See what our guests are saying about us


Are You Ready to Book?
Inventory is limited and constantly changing. If you want to secure this reservation... Review our rental agreement below and then pay the $ 150.00 deposit http://vacationstrategy.com/deposit/150-deposit/

Vacation Rental Agreement

Vacation Strategy LLC., agrees to hold this reservation for Darryl Frasier upon payment of the initial deposit of $ 150.00. For your convenience we accept Visa, MasterCard and Discover.


The Final Balance Due

The final balance of $ 475.00 will not be due until you receive an email confirmation with the reservation in your name from Wyndham. This will typically occur within 20 to 50 days prior to your check-in date of 12/20/2012.

Our No-Risk Refund or Credit Cancellation Policy

At Vacation Strategy, our goal is to develop long term relationships with our clients. We want you to have peace-of-mind when booking with us. We understand things come up unexpectedly and would not want you to experience any financial loss due to these unforeseen circumstances.

You may cancel this agreement at any time for any reason.

Simply notify us at least 20 days before the check-in date and receive a full refund except your initial $ 150.00 deposit which will be credited in full towards your future rental with us. If you have to cancel within the 20 days from check-in period, we will credit the entire amount of $ 625.00 towards your future rental with us.

Guest and all members of his/her party agree to take good care of the property during their stay and to abide by the rules and regulations of the resort.

Feel free to contact us if you have any questions, concerns or comments. We will be delighted to assist you!

Sincerely,

Humaira Bourne
& Rick Bourne


Vacation Strategy, LLC.

5081 Beach River Rd
Windermere, Florida USA 34786
www.VacationStrategy.com
www.BonnetCreek.info
quotes@vacationstrategy.com email

(888) 832-4223 Phone
(214) 593-4387 Fax

 

[AmyC2010]

Here is the letter I received, Notice 24 hour hold. Next I am going to send my receipt

Great News Darryl!
We found your requested dates! We placed a temporary 24 hour hold on your villa, so if you want it, please use the link below to pay your initial deposit.

--------------------------------------------------------------------------------

Quote & Rental Agreement



for Darryl Frasier
quoting a 2 Bedroom Deluxe Villa at Wyndham's Bonnet Creek
checking in 12/20/2012 for 7 nights

Hello Darryl,

Thank you for allowing us the opportunity to quote on your vacation. At this time we show availability and are happy to offer you a total price of $ 625.00 which includes all taxes and fees. This is a savings of 30 to 50% from Wyndham's Extra Holidays, Orbitz, Expedia or Travelocity prices. We believe our prices to be the lowest available. However, if you find a better advertised offer we will match it with our Best Price Guarantee.

Helpful Links
• See why our prices are so low and the top 6 reasons our clients love us!
• View the floor plan and layout of the villa and the unit information
• Watch our resort video and the resort location map
• More resort information
• See what our guests are saying about us


Are You Ready to Book?
Inventory is limited and constantly changing. If you want to secure this reservation... Review our rental agreement below and then pay the $ 150.00 deposit http://vacationstrategy.com/deposit/150-deposit/

Vacation Rental Agreement

Vacation Strategy LLC., agrees to hold this reservation for Darryl Frasier upon payment of the initial deposit of $ 150.00. For your convenience we accept Visa, MasterCard and Discover.


The Final Balance Due

The final balance of $ 475.00 will not be due until you receive an email confirmation with the reservation in your name from Wyndham. This will typically occur within 20 to 50 days prior to your check-in date of 12/20/2012.

Our No-Risk Refund or Credit Cancellation Policy

At Vacation Strategy, our goal is to develop long term relationships with our clients. We want you to have peace-of-mind when booking with us. We understand things come up unexpectedly and would not want you to experience any financial loss due to these unforeseen circumstances.

You may cancel this agreement at any time for any reason.

Simply notify us at least 20 days before the check-in date and receive a full refund except your initial $ 150.00 deposit which will be credited in full towards your future rental with us. If you have to cancel within the 20 days from check-in period, we will credit the entire amount of $ 625.00 towards your future rental with us.

Guest and all members of his/her party agree to take good care of the property during their stay and to abide by the rules and regulations of the resort.

Feel free to contact us if you have any questions, concerns or comments. We will be delighted to assist you!

Sincerely,

Humaira Bourne
& Rick Bourne


Vacation Strategy, LLC.

5081 Beach River Rd
Windermere, Florida USA 34786
www.VacationStrategy.com
www.BonnetCreek.info
quotes@vacationstrategy.com email

(888) 832-4223 Phone
(214) 593-4387 Fax

Here is my receipt. I did not recieve any monies back yet and no reservation so where am I wrong? What am I missing. I am sure all this information will look familiar too some.



Vacation Strategy LLC Customer Receipt/Pu​rchase Confirmati​on







Travel


x



Humaira Sidat-Bourne <payments@vacationstrategy.com>



Nov 28 (8 days ago)



this had our name and address







Thank you for your order!



Order Information




Merchant:

Vacation Strategy LLC



Description:

for Darryl Frasier 2 Bedroom Deluxe Villa at Wyndham's Bonnet Creek checking in 12/20/2012 for 7 nights










--------------------------------------------------------------------------------



Item

Description

Qty

Taxable

Unit Price

Item Total




depo150

$150 Reservation Deposit

1

N

US $150.00

US $150.00





Initial Reservation Deposit






--------------------------------------------------------------------------------






Total:



US $150.00






Visa







Date/Time:

28-Nov-2012 18:24:52 EST



Transaction ID:

4819998307

 

[haPevraftr]

Ok. So you think that the room should have been held for the full 24 hours and you are saying that it wasn't. I get it, but it is now a moot point. The bigger issue is that you have stated that your credit card was charged and that they still have not returned your money. The receipt that you received via email is an auto reply. It was generated before your card actually would have been processed. They have said that the transaction was voided before it was processed. That means that they will not need to refund money. Sharing the receipt for VS doesn't matter. What is on your cc statement does. But, please, do not share that just to make a point.

All we care about is that you have not been wrongly financially cheated and that you have a great trip.

And with that, I say, please just end the madness...

 

[AmyC2010]

Here is my receipt. I did not recieve any monies back yet and no reservation so where am I wrong? What am I missing. I am sure all this information will look familiar too some.



Vacation Strategy LLC Customer Receipt/Pu​rchase Confirmati​on







Travel


x



Humaira Sidat-Bourne <payments@vacationstrategy.com>



Nov 28 (8 days ago)



this had our name and address







Thank you for your order!



Order Information




Merchant:

Vacation Strategy LLC



Description:

for Darryl Frasier 2 Bedroom Deluxe Villa at Wyndham's Bonnet Creek checking in 12/20/2012 for 7 nights










--------------------------------------------------------------------------------



Item

Description

Qty

Taxable

Unit Price

Item Total




depo150

$150 Reservation Deposit

1

N

US $150.00

US $150.00





Initial Reservation Deposit






--------------------------------------------------------------------------------






Total:



US $150.00






Visa







Date/Time:

28-Nov-2012 18:24:52 EST



Transaction ID:

4819998307

This is the time and date they sent us the quote for a rental

from:

Vacation Strategy LLC <quotes@vacationstrategy.com> via zohocrm.com



to:

darrylfrasier47@gmail.com




cc:

quotes@vacationstrategy.com




date:

Wed, Nov 28, 2012 at 4:53 PM



subject:

We Found Your Request for a 2 Bedroom Deluxe Villa at Bonnet Creek Darryl



mailed-by:

zohocrm.com



:

Important mainly because of the people in the conversation.

This is the date and time I paid the deposit

from:

Humaira Sidat-Bourne <payments@vacationstrategy.com>



to:

Darryl Frasier <darrylfrasier47@gmail.com>




date:

Wed, Nov 28, 2012 at 6:24 PM



subject:

Vacation Strategy LLC Customer Receipt/Purchase Confirmation



:

Important mainly because of the people in the conversation

So again someone please tell me where I am wrong deposit paid with 24 hour hold paid with in 1 1/2 later confirmed receipt that I paid but no reservation. I would appreciate it if someone would explain this to me.

 

[AmyC2010]

Ok. So you think that the room should have been held for the full 24 hours and you are saying that it wasn't. I get it, but it is now a moot point. The bigger issue is that you have stated that your credit card was charged and that they still have not returned your money. The receipt that you received via email is an auto reply. It was generated before your card actually would have been processed. They have said that the transaction was voided before it was processed. That means that they will not need to refund money. Sharing the receipt for VS doesn't matter. What is on your cc statement does. But, please, do not share that just to make a point.

All we care about is that you have not been wrongly financially cheated and that you have a great trip.

And with that, I say, please just end the madness...

Im really tired of this too. VS stated that it was on a24 hour hold I paid it asap. I still did not get my deposit back and have no reservation. I must really not understand how the process works. I know I started this thread but I am getting the impression that I am not telling the truth and I am....

 

[Teacher03]

AmyC20120, please just let it go and let this thread die. It has been established that Vacation Strategy did NOT scam you. I understand you are frustrated and disappointed, but to be honest, your recent posts do nothing to prove your point. I read in your other thread that you have a reservation elsewhere, so try to forget this and have fun! You will be in Disney World soon and all this aggravation will be (hopefully) forgotten.

 

[shalom]

All we care about is that you have not been wrongly financially cheated and that you have a great trip.

And with that, I say, please just end the madness...

This, so many times. If you are still concerned, take it up with your credit company -- forward them the e-mails you got from VS, tell them your concern, and let it go. If there really is a problem, your credit company will straighten it out for you. Please don't post your personal financial information to the Internet, that's like an invitation for trouble!

And if you can't get past this idea that you can't get hurt unless someone else is deliberately hurting you, you are going to end up ruining your own vacation. For your own sake, and for the sake of the kids, pass it on to your CC company, then let it go, call it a lesson learned, and focus on the fact that you now have reservations and you're going to Disney!