That is not acceptable. I will not be buying anymore points. Taking my money and not letting us use are points is so wrong in so many ways. You guys lost a very good customer!!
Timeshares are like a metaphorical game of Tetris. For every room that is built, the developer can sell the ability to occupy that room about 51 weeks out of the year. In DVC's case, the commodity is points. Every Two Bedroom Villa at Beach Club would cost about 16700 points to book for an entire year. So for every 2B they build, they can sell about 16400 points, holding back a small percent so that rooms can be taken out of service for maintenance. Owners use their points to book resorts/rooms as they are able, and eventually the calendar fills out with nearly all owner points used for some villa stay (thus the Tetris analogy.)
Then came covid.
EVERY resort was closed for 3 months...and some much longer than that. MILLIONS of points worth of capacity were lost...but DVC made exceptions to the normal expiration and banking rules so that owners did not lose their points.
Meanwhile, even as the resorts opened, many owners were unwilling or unable (international) to travel for nearly a year. Resorts sat at partial capacity, while (again) points were extended and penalties waived.
What we have now is a scenario where there are already tens of millions more points in the system (from 2019 and 2020) than there are accommodations. Allowing owners to borrow even more points from future years compounds the problem.
The only other option would have been for DVC to take a hardline stance on point usage. They could have left the resorts open throughout the pandemic and said that there would be no rules exceptions. Have points that expire May 31, 2020 (or July '20, or November '20...)? sorry, you either use them or lose them. Have plans for an early 2021 visit and can't get out of UK due to air travel restrictions? Sorry, not our problem. Going to Hawaii and the state has a mandatory 2 week quarantine? Enjoy your hotel room!
There are about 78 million DVC points in the system. Thanks to DVC granting exceptions to the rules throughout 2020, there are probably (guessing) 100-120 million points in owners' hands in 2021....while still only 78 million points worth of rooms to rent. Does it make ANY sense to allow owners to borrow even more points from 2022 and beyond??