For years I've said they need to reduce delivery days and it would save SO MUCH MONEY. Of course we are all supposed to get six days but since the new Postmaster took over our service has dropped to about 3-4 days with mail. Often a couple days are ALL junk mail and the real mail comes the other days. What this tells me is the post office is only sorting our real mail a couple days a week. M/W/F or T/TH/S would greatly reduce delivery costs.
The new information also said that the plans in place DO NOTHING to improve delivery service, which has been another issue with the new postmaster. It was already struggling and instead of improving it has been gotten worse. As someone with a small business who depends on USPS, I've had so many issues, and forget Thanksgiving to New Years, any delivery promise are out the door. ALSO while most my mail has insurance on it, USPS will use all energy to not pay claims even though they are clearly at fault. They ignore you or say no .... and where does one turn to appeal? No where.
I'm old enough to remember when getting a job at the USPS was so hard. Exams, wait lists, having to know someone. Now no one wants to work there (hiring sign everywhere) and at least at my PO the ones who do are 80% nasty, rude and even don't hesitate to literally scream at customers in the lobby. They barely do their jobs and it's so frustrating.
We need a complete overhaul of the system from the top down or it will continue to spiral until we have nothing.