but, to save that much money, I might risk it and hope things work out better for you.
she flew Milw to Ft myers
She picked them specifically because they had direct flights. She is elderly and was traveling alone, and she has hip/knee problems so she really wanted that direct flight.
The day she is supposed to leave, she calls and finds out that they had switched her flight to a stop in Chicago. They made no attempt to contact her about the change. They had my email info, so they could have sent out an automated message. I called customer service, and was basically told, 'yeah, I guess we forgot to let you know'. No apology or attempt to compensate. I think she should have had the option of switching to a different flight day so that she could have kept a direct flight, but since she was not notified, she did not know to try. Apparently, when she got to the airport, many of the other passengers were not notified either.
On the return, she was supposed to get to Milw at 930 pm. At around 730, I started checking on line for the flight. Says it is delayed, but no mention of when it would leave. Call their automated system, and was told it would arrive at 2 am. I was the lucky one who was picking her up from the airport. I called at 10 pm our time, and the flight still had not left. I went to the store and called at 11 pm(wanted to make sure it was still coming in at 2 am), and the flight was no longer in their system! I guess since it had been scheduled to land 1.5 hrs before, it dropped off.
I wrote a letter to them, left a message on their phone, explaining all the problems, and never heard back from them.
Maybe this is just because they are new and have not worked out their problems yet. Even with as bad as it was, if I could fly down for $118 pp, I might be willing to give them another try. Just be prepared.
I think I better pray for a Song sale!
