Urgent Ebay help needed.... (resolved thanks to DIS responses)!

[summersfam4]

It's a long story, but I bought a new monitor for my car on ebay (it was time to upgrade), the first one that came was defective. I contacted seller, and as told I shipped it back. Four days after receiving the defective monitor, they shipped me a replacement but they didn't include the connecting cable that comes with it. Again I sent an email, after 48 hours and no response I reverse searched their phone number and called, where they told me they would see which cable I needed and get it right out (I asked that they notify me when it was shipped), three days later after not hearing anything I called again and they agreed to second day mail the cable to me, which they did. After hooking up the monitor it once again didn't work. They agreed to refund my money saying that there must be some interferance with my system. Now it's been 3 days since FedEx returned the 2nd monitor, I sent an email asking when I could expect my refund and that I would leave positive feedback afterwards because they have agreed to give me a refund although they say on their listing "no cash refunds". I haven't gotten any response, and I can't get them on the phone, tomorrow is 30 days since the auctions end and payment (July 21 to August 21st). I paid via PayPal. What do I do? Just wait it out? I have never had this happen before and I love Ebay. Thanks.

Kelly

(this problem has been resolved thanks for the advice! Happy Ebaying, and a bit of Pixie Dust to you all!)

 

[Lollipop Mom]

what ever you do, don't let your 30 day time period with Paypal exire. It is 30 days TO THE SECOND that you made the payment. Maybe call again and say that tomorrow is 30 days and you don't want to have to go through Paypal but if you don't hear from them you will have to. Paypal will give them a chance to work it out with you but once your 30 days is up, you are out of luck with having Paypal get involved. It sounds like they've been good about working with you so hopefully you'll get a response from them, just make sure to cover your own butt in the process!

 

[erinch]

what kind of feedback do they have? Does this look like an unusual thing for them? They're not in Florida are they?

 

[summersfam4]

After trying to call a couple of times this afternoon (and suspecting caller ID ) , I left a message like suggested by you lollipopmom, and presto, my refund hit within 10 minutes! Thanks for the advice, they do have 3944 positives, and only 31 negatives so I felt fairly comfortable bidding but this was my first time that it seemed so time consuming, and frustrating. I am sure the seller felt the same way but I was feeling anxious when I realized that the 21st was tomorrow. Thanks for the fast advice, fellows DIS'ers are GREAT!

Kelly

 

[Lollipop Mom]

glad to hear it got resolved!