Upset with AKV Club --- ADRs not booked

[tiger4me2]

It doesn't disprove or prove anything. Virtually nobody will have cancelled an ADR 150+ days in advance.


I'm not disputing anything about your experience except that Disney doesn't operate or own town cars, or any similar passenger vehicle.It had to have been an outside company's vehicle.

Back in 2005 they did operate their own town cars or maybe I should say if you wanted it they arrange it but it was done through Disney. If it was done like you said it had to be a person from Disney to give the credit card number. I still have the paper works stating it was Disney's owned or run by Disney. I know where the charge came from & who used my card. They are lucky I didn't go after them as I let the credit card company pressed fraud charges.

Again MHO ...and my experience with what happen

To lilpooh108 back in 2005 the credit cards didn't have that. I had to use the real numbers. I guess they decided to go more secured.

 

[AJKMOM]

I got up at 5:45AM on my 180 day and still didn't get BOG until the last day of our vacation, at 8:45 PM. Not sure if we will take that.

 

[Shaden]

We don't do deluxe, or certainly not club level, we just don't think its worth it for us.

BUT, since you do like it, and since you paid for it, I would be making a complaint. That is simply not ok. First that they didn't do as they should, but more so that they lied to you.

I am a firm believer that if you pay for something, you should get it, and that people you are paying for services should always be honest with you. You got neither of these.

 

[glammadiva]

This sounds like a training opportunity. No one will get fired over this unless it's a pattern that they have met with the person about, worked out a training plan, yadda yadda yadda...

And it may be a sign that there is a problem with their processes that they need to reevaluate.

It's very much worth pointing out this teacheable moment.

I agree with this. On our last trip we had an issue. I contacted guest communications and had a lovely chat. She felt it was most likely a computer glitch and alerted the proper CMs to troubleshoot the issue.

 

[Three cats]

I think that is terrible. I am not the complaining type either but believe me, if I had paid all that extra for concierge level you'd better believe i'd be calling to speak to a manager.


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[AliceIn]

Wow, I would be pretty mad, too, but this is why I did my own ADRs, especially for BOG. As awesome as Concierge is, they are not up at 6am doing your ADRs.

Actually, I think they are up pretty early. On my 180th day I woke up and all my ADRs were done. They may have access 30 minutes earlier than everybody else?

 

[ixmnrs]

I would lodge a complaint, at least have it noted on the reservation...With regards to BOG, at my 180 day mark, they told me they couldn't get BOG ADRs also, but because the restaurant hadn't released them yet. They said they would keep trying and in a few days, were able to get us the ADR so you should make sure they keep trying or you keep bugging them to try.

As far as mistakes? They managed to charge my CRT ADR (prepaid) to someone else's CC, so definitely, things like that happen...but they should have been upfront about it.

 

[Carrie in AZ]

I can understand why you are upset. I would be red hot mad. However, there may be an explanation, and I would want to understand if they have one. You don't know because you are not calling to speak with a manager.

They definitely do owe you an explanation and a chance to make it right. And, it is a training moment for someone on their staff. I would not let this opportunity pass by remaining quiet.

Good luck and have a wonderful time!