Upset at US Air...Is there anything else we can do?

[manning]

If you don't have a cell phone, get one. All the airlines I do business with are programmed into the phone.

Forget about getting in line at the counter. Instead get on the phone with reservation. It's faster. I have had to do this a few times.

Also, if you have a travel agent, get ahold of them and tell them you need help. (hopefully they have a 24 hour number. The big ones do.)

I hope this helps you next time this happens. Hopefully it won't happen again.

 

[CarolA]

PennConn,
See this thread
http://www.disboards.com/showthread.php?s=&threadid=462537

 

[macs4us]

Don't waste any more time with Customer Service. I have found that most of the time upper management doesn't know what happens to their customers. Just explain what happened, and how you feel such service is unacceptable. Hopefully you will get some satisfaction, and something will trickle down so this doesn't happen to someone else.

My husband had a problem with United not too long ago - long story. They did not want to Rule 240 him, but I insisted, which they weren't very happy about. We had to drive an hour to another airport to get him on another airline, and United didn't do the paperwork correctly (I guess United hasn't been paying the other airlines when they have to 240 someone), so he missed that flight, too. My husband was fed up at that point, and opted to not go to Seattle at all. United gave my husband his money back (we didn't ask, they just did it - non-refundable ticket, too) and a $50 voucher for future travel. It is sad that if you don't know Rule 240, the airlines often don't want to help you.

Good luck...