Upgrading tickets

[mh1973]

My husband and I used our first day on April 16th, I know we have 14 days to upgrade...however I didn't know that you have to do it in person, and we are already home. I called and she told me to email guest.services@disney.com, but that email is not working. Does anyone know the email address and do you know if you can upgrade offsite, by phone? Anyone done this before?

 

[Alesia]

Unless you get some major pixie dust, you're out of luck. You can try here: https://disneyworld.disney.go.com/help/email/

Out of curiosity: were there still days remaining on your ticket?

 

[mh1973]

One of my tickets we have 3 days left

 

[supersnoop]

What type of upgrade were you expecting to purchase? Why did you wait until you were home? Your only real option would be to upgrade to an annual pass.

 

[mh1973]

We are wanting to upgrade to an annual pass...we didn't do it while there because we just weren't sure yet if we wanted to.

 

[MOM POPPINS]

I have had luck contacting by email and getting a special tracking number to upgrade on my return trip. This is the email I used that got me contact with ticket services. guest.mail@wdw.disneyonline.com

 

[Robo]

We are wanting to upgrade to an annual pass...we didn't do it while there because we just weren't sure yet if we wanted to.

It is "officially: not possible to upgrade tickets once you have gone back home after leaving the WDW area.
("Officially," meaning WDW ticket rules specifically mention guidelines to that effect.)

However-

I have had luck contacting by email and getting a special tracking number to upgrade on my return trip. This is the email I used that got me contact with ticket services. guest.mail@wdw.disneyonline.com

I agree that there can be specific exceptions made under the right circumstances (and finding the right CM who is carrying around a bag guest of "pixie dust.")

All I can say is that you can ASK... nicely.