Upgrading Annual Pass?

[ultimatefans]

I currently have a 2-park Preferred Pass and would like to upgrade to a 3-park Preferred Pass. Can I do this over the phone?

I just called to attempt to do this and she got through the entire process but then said she didn't have any way to take payment because she didn't have a pass to swipe so I had to do the upgrade at the gate. The agent seemed very new (she didn't even know it was possible to upgrade) so I'm not sure if I should call back and try again or if this truly has to be done at the gate. I'd prefer to take care of this ahead of time if possible.

 

[CAPSLOCK]

Where are you staying? You should be able to do it at your hotel if staying onsite.

 

[ultimatefans]

Yes, thank you, I should have said "on property" rather than at the gate. I would still rather take care of it before the trip if possible - on our last trip I spent far too much time at the front desk and guest services and would prefer to minimize that if I can.

 

[soniam]

I have upgraded and downgraded over the phone for multiple passes. I would call back.

 

[ultimatefans]

I have upgraded and downgraded over the phone for multiple passes. I would call back.

Were you renewing at the time? I actually did call back and was told again it had to be done on property. I didn’t think passes could be downgraded?

 

[soniam]

Were you renewing at the time? I actually did call back and was told again it had to be done on property. I didn’t think passes could be downgraded?

One was when Volcano Bay opened, so that may have been a special situation. All of the others were while renewing. I just downgraded my husband and son's passes from 3 park to 2 park while renewing them. Sorry.

 

[mamapenguin]

I upgraded from seasonal to premier a few years ago by phone for a renewal. I was told that it would scan fine for parking (original pass), and admission but I needed to go to guest services to get new cards for the after 4 express. I did this at the in park guest services. The only issue I had was at the parking booth, they tried to get me to pay and asked them to try scanning it because I had upgraded and that worked.

 

[ultimatefans]

I upgraded from seasonal to premier a few years ago by phone for a renewal. I was told that it would scan fine for parking (original pass), and admission but I needed to go to guest services to get new cards for the after 4 express. I did this at the in park guest services. The only issue I had was at the parking booth, they tried to get me to pay and asked them to try scanning it because I had upgraded and that worked.

Thanks! I think for me the difference is that I’m not renewing, I want to do a midyear upgrade to add volcano bay access. I’ll just take care of it on-site, thanks everyone for your input I really appreciate it!

 

[Dizney73]

We are also interested in doing this this summer! We canceled a cruise and booked a week at Cabana Bay Beach Resort.
Please update if you were able to easily upgrade at the hotel or gate.

 

[kbelle8995]

You can upgrade or downgrade over the phone. Planning to upgrade this year.

 

[ultimatefans]

You can upgrade or downgrade over the phone. Planning to upgrade this year.

I was told twice that I couldn't and it had to be done on property. This is a for a mid-year upgrade, not for renewal.

We are also interested in doing this this summer! We canceled a cruise and booked a week at Cabana Bay Beach Resort.
Please update if you were able to easily upgrade at the hotel or gate.

Will do!

 

[kbelle8995]

I was told twice that I couldn't and it had to be done on property. This is a for a mid-year upgrade, not for renewal.


Will do!

Not even if you pay in full. Huh, Okay. Interesting. So sorry

 

[ultimatefans]

We are also interested in doing this this summer! We canceled a cruise and booked a week at Cabana Bay Beach Resort.
Please update if you were able to easily upgrade at the hotel or gate.

This might be too late for you, but I was able to upgrade my AP to add Volcano Bay access on site back in March. No problem at all. The pass in my app was updated automatically. I was also able to update DH and DD at the gate even though they weren't with me. I went to Guest Services to the right of the entrance at Universal Studios.