Update: Who to Contact/Is It Worth Complaining?

[PlutoTheDog89]

Regarding my previous post about the bag situation at Beach Club:

I spoke to a gentleman from Bags, Inc. He mentioned a lot of what you all said—as far as how to work around the system glitch, etc.

I gave him the employee's name. He paused for a moment and said "yes, we've had complaints about that employee. I plan on bringing him in and speaking to him."

And so, there's nothing they can really do about the system glitch, although, the employee we spoke to was very helpful in giving us ways about it. Basically, my dad and I have to be on separate reservations for flights moving forward, rather than being on the same boarding pass. It was also good to know that the employee will be reprimanded for the way he dealt with us.

 

[twocat]

I gave him the employee's name. He paused for a moment and said "yes, we've had complaints about that employee. I plan on bringing him in and speaking to him."

Call me crazy but that was completely unprofessional on the part of the employee from Bags, Inc you spoke with. He should not have told you anything about past or current issues or potential actions with an employee. Any supervisor should know this.

 

[Micca]

Call me crazy but that was completely unprofessional on the part of the employee from Bags, Inc you spoke with. He should not have told you anything about past or current issues or potential actions with an employee. Any supervisor should know this.

Of course you are 100% correct about that. At the same time, I'm thinking our friend PlutoTheDog89 might have felt some satisfaction knowing someone is gonna get an earful.

 

[PlutoTheDog89]

Call me crazy but that was completely unprofessional on the part of the employee from Bags, Inc you spoke with. He should not have told you anything about past or current issues or potential actions with an employee. Any supervisor should know this.

Of course you are 100% correct about that. At the same time, I'm thinking our friend PlutoTheDog89 might have felt some satisfaction knowing someone is gonna get an earful.

I mean, in the grand scheme of things, I don't want anyone getting in big trouble over it, but it was such a sour point during our trip. It was bad enough we had to check out, then for the employee to make it particularly difficult and try and be spiteful, it just didn't sit well with me.

I agree, not very professional.

 

[GADisneyDad14]

OP - just wanted to say I appreciate you coming back to follow up on your original post. It’s nice to see a story come full circle, from initial concern, to discussion, to what you did about it, to conclusion. Thank you.