Update *resolved* Resort reservation not linking properly in MDE

[Kaufeegurl]

*problem resolved* MDE has been having issues with guests being unlinked on reservations and they (internet help desk) have to relink them.

Before waiting on a painfully long hold with the internet help desk I thought i would come here first. I have a reservation at BCV for 8 days in august. I linked the reservation and it populated the original 7-day reservation leaving the first day of the reservation off - the reservation was modified 3 weeks ago to add the additional day. UGH! It also did not populate my husband on the reservation. I went to his MDE and tried to link him that way and MDE wouldn't allow it. It's like it's not recognizing us as family and friends although I can link him to make a park reservation or a dining reservation. Any thoughts on a fix or am I going to have to suck it up and call the help desk. My daughter is having similar problems with her reservations.

 

[Ckelley32873]

How did you end up getting it to link? Did you use your 12 character confirmation sent to you from the B Resort?

 

[Kaufeegurl]

How did you end up getting it to link? Did you use your 12 character confirmation sent to you from the B Resort?

I had to call Disney IT. Evidently sometimes the system unlinks guests from a reservation and the only solution is to have Disney IT relink them. And they had to relink the reservation with the added day.

 

[Ckelley32873]

Was the reservation code given to you direct from the hotel what worked?

 

[Kaufeegurl]

Was the reservation code given to you direct from the hotel what worked?

If you are having trouble call the Disney Internet Help Desk 407-939-4357. They will sort everything out.

 

[Ckelley32873]

Ok thanks will try that number.