Update as it happens...DVCResaleMarket Concierge

DL1WDW2

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Aug 5, 2019
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Hi I just am beginning the process of buying Direct RR and selling BRV with DVC Resale Market. .. I did not request Concierge and actually forgot all about it Until this morning I received my first response in my email letting me know how fast the process will be .
It is the beginning of a holiday weekend and figured I would get update next week.
So far I am very impressed and really appreciate .
Considering the online response the Disboards & Nick Cotton for backpack idea , received, I decided to post this as a thread that I will keep updated!
And I have more info about Pete Werner / Disboard comments that there is So much more to know...
 
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Day #1 Visit to RR to ask about new incentive for RR Direct because I want fixed guarantee week #52. My original guide from 2001 has retired I guess it was my lucky day because Amil was available... He is great except Week 52 is Sold Out.
But friendly conversation with guide impressed me. He has been with DVC many years and knew my original guide . And then I mentioned one of my small purchases had been with Nick Cotton in 2018 so I would probably be selling my BRV Direct to purchase .
Amil just chuckled and said Oh I know Nick and then teased me that it is alright to buy resale !!! He then commented how Nick has an entire team of former DVC Direct Guides at DVC Resale Market and still considers Nick to be a good friend. He said Nick Cotton has accomplished so much and he had graduated with Top Honors and was ValedictorIan of his graduating class. I laughed and said he was currently getting some pushback with announcing new Concierge and a BackPack! He was aware of the Concierge Service and thought it would be a good idea.
Anyway I liked that Amil joked that he knew all about me within the first introduction because he knew my level of ownership. I kinda stumped him with the question that “Would a week 52 standard studio become available if DVC released more points into the system?” And within 2 or 3 days I did receive a callback that a week 52 standard studio was available.
Decison to call DVC Resale Market but decided Mr.Nick Cotton probably did not need the commission so I would just work with the guide that answered the phone. Again I got lucky with Raphael as the representative I am working with to sell my original direct 200 points resale at BRV. Currently I have had to let Amil and now Raphael aware that I am old school and don’t like online and really Don’t even know what cut& paste means! And I don’t like to answer my cellphone so it will probably be difficult to actually get a hold of me...
Just wanted to add some comic release...
Anyway everybody has become family as they patiently help me step by step and nobody at DVC or at DVCRM has ever been pushy. So now I know how to cut& paste and Online Signature!
Maybe that new Apple Watch I received for Mother’s Day present will eventually get taken out of the box... and maybe it is time for me to learn how to do a Mobile Order!!!
Anyway ball is rolling and holiday weekend and yesterday afternoon I think I completed everything online to get the process started. Figured I would be waiting a few days but this morn I have already received this email:
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Just got a Special delivery at door
I think it’s from Terri A. Schultz personally ...
Thank You Disney
Thank You Terri
We are all family now!
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I am selling my BLT contract through them and did indeed get a call the day after we got the paperwork in.
 
I got the same email from DVC Resale Market today regarding my 2nd contract at Vero Beach I have gone for.

I doubt that I will get the backpack but I’m looking forward to try out this Concierge service as I didn’t mind paying for the service initially so be interesting to see what happens
 
Thanks for posting to share DVCRM concierge level .
This afternoon I did receive my phone call and true to “me” I did not answer my phone because I never answer if I do not know who is calling. They immediately sent me a text message to update me.
Currently I do not have any questions. It’s Friday afternoon Holiday weekend ... ready to enjoy ... and be thankful .BA6FA2F3-B864-4E7F-90C3-4C9306B8F714.jpeg
 
Wow, the new direct backpack looks much nicer than the swill they had before.
 
That was the direct backpack I got around March, curious what the last one looked like. It's not something I need, but it seems like a decent backpack.

I really wish the concierge team would pick up my contract. I think we started the process about 3 weeks too early. We've had errors in the deed and mistakes by the title company. Right now I'm having to reach out to them for updates, it would be nice to know someone there is monitoring the situation even if they can't directly fix the issue.
 
That was the direct backpack I got around March, curious what the last one looked like. It's not something I need, but it seems like a decent backpack.

I really wish the concierge team would pick up my contract. I think we started the process about 3 weeks too early. We've had errors in the deed and mistakes by the title company. Right now I'm having to reach out to them for updates, it would be nice to know someone there is monitoring the situation even if they can't directly fix the issue.

Same one we got in 2019 when I added on direct at RIV with me kids as owners. All 3 of them were given it as they were officially new owners.

I just got the magnet! Lol
 
That was the direct backpack I got around March, curious what the last one looked like. It's not something I need, but it seems like a decent backpack.
We received the same one times two when we bought direct in December 2019, one for each contract. My kids use them as their Disney carry ons for our Disney flights. They’re small enough so they don’t overload them abs need us to carry them but roomy enough to hold coloring books, snacks, iPads, a change of clothes, a swimsuit, and schoolwork. They’ve held up beautifully for the two trips we have made.
 















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