The NTTA will continue to work with our violators to come to a mutual agreement in which we recover all the outstanding tolls and a negotiated amount of administrative fees. We encourage anyone who owes the NTTA, including these individuals, to contact our customer service representatives at (972) 818-NTTA (6882) in order to arrange payment of the outstanding balance.
The NTTA collects tolls in order to finance the maintenance and operation of its innovative system of toll facilities. The vast majority of NTTA patrons comply by paying the appropriate toll either with their TollTag, in cash or by mail. For violators, the NTTA has an aggressive toll collection policy.
Once a vehicle is in violation of not paying the appropriate toll, the customer is sent a violation invoice and has 30 days to pay it pursuant to statute Chapter 366 of the State Transportation Code. The rate on the violation invoice is the cash rate plus an administrative fee per violation, to offset the additional cost of the processing and collection of the Tolls.
If the issue is not resolved, the NTTA may forward the unpaid transaction to the Department of Public Safety for the issuance of a citation for the failure to pay tolls.
Per Chapter 366 of the State Transportation Code, the court of the local jurisdiction in which the violation occurs may assess and collect the fine in addition to any court costs. The court shall insure the collection of the toll and appropriate administrative fee.