Universal and food allergies?

laughinplace199

<font color=blue>AKA Shrimpo or Flamingo Legs<br><
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Apr 28, 2001
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Does anyone know how well Universal handles food allergies? DD5 is severely allergic to all types of nuts. Disney has been great both at counter service and table service restaurants. We're thinking of going to Universal for a day or two during our Dec. trip, but I have no idea how accomodating the restaurants at Univeral are.

If anyone has any info./experiences to share, I'd love to hear them.

Thanks!
 
My wife suffers from diverticulitus and I think the only time she was served something that was suspect was sesame seeds on a hamburger bun. She traded my son for the bottom bun and everything was good. We stayed at HRH and they sent up a bucket of beer and nuts. I'm an alcoholic and she can't eat nuts so we had to laugh at the "welcome" we got from Hard Rock.
 
Thanks for sharing your experience, Motherfletcher. I'm hoping that the restaurants will be able to accomodate my DD.

It was nice of HRH to send a "welcome" basket to you, even though you couldn't enjoy it.
 
Last year, for a short time, I was dx with Celiac (gluten intolerance) and we were planning our first trip to US/IOA, and another trip to Disney. As you know, Disney is EXCELLENT with food allergies - US/IOA had not a clue what I was talking about. I called and spoke with several people about it, posted on this board about and no one had any exp dining there with allergies, and my mom even went to US to talk to someone about it. We got no information, and were going to just take it case by case, like I was doing at regular restaurants back home... but it was frustrating to not know ahead of time if I would be able to eat anything. We did find out that I could bring in something, just in case.

Shortly after all that work, my dx was changed and I didn't have to live gluten free anymore. I hope that since nut allergies are a little more well known, that someone will know what you are talking about when you ask =) You could try calling them again to see if they have any info on that, or just speak with the chef at each restaurant liek you would at home, to ensure cross contamination and such are not a risk.

Good luck =)
 

Thank you for your help. I will call US and see what they say. It's disappointing that they do not seem to be as good as Disney is regarding food allergies. I guess I could always bring food for DD since we'll only really need to eat snacks and lunch at US.
 
I've got good news and bad news:

in 2001 we were staying at the Hard Rock Hotel, and had just embarked on our first day in IOA. We were having lunch at Mythos. Our DS (then age 13) has life-threatening allergies to milk, eggs, nuts, and treenuts. This was known both to the manager and the server, in particular because his burger had a yellow tomato, which in the dim light looked like cheese, and the manager had rushed over to check it. For dessert DS ordered a peach cobbler, which the server said 3 separate times was nut free. DS took 2 bites and asked if she were sure. She said yes, DS ate 2 more bites, and went into anaphylaxis symptoms. I sent the server to check, and she never came back. I went running into the kitchen, and screamed at them to check and see if there were nuts in the cobbler, a chef immediately said there were ground pecans in the topping. By this time DS was throwing up in the men's bathroom, which I invaded with the epi-pen, while yelling to to the manager to call an ambulance. (Really surprised the guy at the urinal). First aid arrived within 2 minutes with a wheeled stretcher. They took us to first aid, administered another epi, then sent us by EMT van to Centracare, which started a steroid drip, and sent us on to Sand Lake hospital.

I was given the contact info for Risk Management; the first aid people knew where we were staying, and I was most surprised not to have heard from them. When we finally got home that night, very tired and depressed--and with DS in a wheelchair due to the complications from the meds (long story)--we were about as low as you could feel. I sent Universal Risk Management a long email report of the episode, expressing our frustration and sense of outrage at not hearing from them.

We said we didn't want to see anyone fired, but certainly hoped they would address training issues for food allergy response, and that this incident was intolerable at a fast-food establishment, much less a restaurant which aspires to 4 stars.

The following day, determined not to have our trip ruined, we rented a wheelchair, and were doing US. Up panted a "suit"--a wonderful man in charge of Risk Management of Universal Florida. He found us by walking around the park looking at the backs of wheelchairs, since my cellphone wasn't ringing through. He escorted us to his office, put us on the phone with the head office in New York, and we ended up being comped for our 4 day stay, with VIP tours in both parks, and both kids being authorized to spend whatever they wanted anywhere on Universal property. (Still much cheaper than the lawsuit we decided not to file.) We had a $300+ dinner at the Palm on the house (no problems with nutfree there)

But, DS was still in a wheelchair for the entire trip, and it was the beginning of several nightmare months of gastro related problems caused by the reaction.

We went back in 2003, and ate at all the same places without incident. It seemed to me that there was more attentiveness to food allergy concerns--I know for certain that our episode when they nearly lost a guest through their own fault shook them up, and we saw an immediate change in how they responded in US restaurants when they noted the allergy on the ressie on the following days.

DS did NOT order any desserts or any baked items which might have hidden ingredients. If all you're dealing with is a nut allergy (not that it's "all", but it's not as complex to manage as milk/eggs), then you should be fine and very fine if you stick with simple foods like burgers, fries, chicken strips, etc.

I wouldn't hesitate to eat there, but question carefully. And, it goes without saying, don't ever leave the epi-pens behind. If we hadn't had ours, our DS would not now be 17, giving us a run for our lives. (Why can't beer have nuts?)
 
Oh boy what a scare! Sounds like you schooled quite a few people that day, thankfully. Interesting that your son questioned it again after a couple bites. I find they know when offending food is entering their bodies as quickly as after the first bite.

My son has severe asthma and anaphylactic allergies. I'm sorry your son had to go through that and have his vacation ruined. Thank God for Epi-Pens.

(Why can't beer have nuts?)

You mean you didnt tell him it does???;)

I tell my son on a daily basis that he can never smoke or do drugs...due to his allergies...LOL he's 12 so far hes buying it.
 
erinch, thank you for sharing your story. How terrifying that must have been! I'm so glad that your son was ok in the end. It sounds like that incident certainly impressed upon the US staff how serious food allergies are, but it shouldn't have taken a child having a life-threatening reaction to accomplish that.

We always have DD's epi-pens with us. I even bring it to places where we won't need it, like ballet class and swimming lessons. I'm a little neurotic I guess, but I'd rather have it with us just in case.

If we do eat at US, I will make sure not to order any desserts. I can always pack some Oreos or Teddy Grahams in my bag.

DD is almost 6, so I guess I have plenty of time to convince her that beer has nuts in it, right? ;)
 
I do know that those working at the food booths and also at the counter service have no idea what is in their food. I know I was at one of the food booths and someone wanted to know if their turkey legs had MSG in it and the employee had no idea what they were talking about. I explained to the employee that it is monosodiumglucomate and is a preservative and flavor enhancer, usually found in Chinese food and soy sauce. The employee was clueless.
 
On our trip last month to Universal/ IOA, I found that the staff was much more knowledgeable and prepared than in years before. The counter service employees at the pizza place next to the Back to the Future ride brought labels out from the kitchen for me to read and prepared my kids' foods separately from others. Their pizza had no nut oils and was my son's favorite. I believe they said that none of the fryers in either park used peanut oil, but you should check to make sure. My kids survived on bugers, fries, pizza, and slushies, plus the cereals they had for breakfast at Royal Pacific.

On our previous visit to Royal Pacific, we also had problems with the kids food allergies, but our trip last month was much better. Their Islands restaurant does serve many nut dishes, but they will be very careful if you call ahead and make your food allergies known.

The Hard Rock cafe' also had peanut containing foods labelled on their menus and will send the manager to your table if requested. I would try eating at non-busy times, though, or it might take awhile.

In the past, it was mentioned that Nascar Cafe used peanut oil, but I don't know if that's still the case.

Good luck with your trip. We were able to find lots of safe foods, so I hope that you can, too.
 
You can definitely eat safely in mythos--the burger/fries or any whole meats are safe.

I echo Hard Rock Cafe is a good place for food allergies, and we had a very good experience at Margaritaville. (Again, my DS would go in to anaphylaxis if the food had even a trace of sodium caseinate, as well as more easily identified eggs, nuts and treenuts), and both Hard Rock and Margaritaville have had their acts together on multiple visits.
 




















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