Unfortunate Merchandise Mistakes: "I Got Mugged!"

Captain Redbeard

Mouseketeer
Joined
Feb 22, 2009
Messages
116
Hi all!!!

It's been a while since I have graced this wonderful board with my presence in the format of a new post. Since my last post much has happened at DCA. The new update to the entry way, Carthay Circle and Cars Land!! First and most importantly, I LOVE THE CHANGES!!! The park is beautiful and I plan on spending more time in DCA!!!

Now that has been taken care of, let's move on to the matter at hand.

Upon one of my first visits to DLR some 4 years ago I purchased a wonderful coffee mug. This one to be precise.









This has been my favorite mug since! About a year or so ago they stopped selling this mug right about the time I wanted to buy a second!! Since then My wife and I have looked all over trying to track one down but to no avail.

We finally went down to check out all the new additions to DCA and fell in love! We strolled around checking out all the new merchandise and to our great pleasure DCA was selling a really nice, thick, quality mug that I consider to be a "Daily Drinker". Let me elaborate. I like mugs that are sturdy, thick, feel good in your hand and have minimal kitsch. I am not a fan of having a character in some state of grogginess, looking desheveled with a coffee mug in their hand and a little caption. I do think those are fun, but they do not fit my personality. So I was very excited to find something I really liked. The following is side by side pictures of my "old" mug and the new one just purchased. You can see that the new mug is EVEN THICKER!!! It also has the classic diner flair and more of a "c" handle as opposed to the "D" that the old one has. It's graphics look might keen also!! I thought it was great that they included the stops for the Red Trolley inside the lip to tie in the whole theme!







I used the new mug for the first time yesterday morning. It is a fabulous mug!!! It's thick sides and slight curve felt very natural to drink from and as some other mugs tend to get the shape wrong when this thick DCA's is just right! Not a drop spilt!!! This morning I got up and reached into the dishwasher to grab my new mug for day 2 of what was becoming a deep and meaningful relationship when to my horror this is what I saw.

(Those who have heart issues might want to look away)










Do you see what I see? That's right! After one time through the dishwasher Mickey's hands and feet fell off and they took most of the black lettering too!
One or two more washes and I won't be able to remember where the Trolley stops!! Heck, after ten to twelve washes I won't even remember this was from DCA and that they have a trolley!!!!

I can't believe Disney would charge $14.95 for a mug where all the lettering comes right off. I thought for sure this would be another home run mug after having my other old favorite that has been washed hundreds of times and it shows hardly any wear at all! It seems to me these mugs didn't get glazed after the designs were put on. Very Disappointing!!!

I think what gets to me the most is the fact that Disney has the motto of everything has to be perfect/correct. (The idea that if a brick layer came to DLR with their they would see the brick work and think, "Man, they did everything right! Looks Great!" As opposed to being distracted by poor crafstmanship.) This ideal holds true for everything in the Disney Parks. It's a real struggle to find something that Disney has done wrong with the implementation of audio, lighting, construction, etc. That being said, it's sad to think that what they sell the park goer as a souvenir that they will see every morning after their trip and potentially show their co-worker's saying "Man, you have got to go! It's so much fun! They do everything right!" Only to have the words and design fade from their prized possession within a few mere days of use is utterly inexcusable. Especially after spending all this money on expansion and raising ticket prices (namely the now crazy high PAP price)

So let me know what you guys think!

I would still recommend this mug as it is a real pleasure to drink from, just know that one day it will be just a mug. :(
 
That is disappointing. I wonder if you contacted the Disney Store if they could do anything for you. I mean, maybe this was a fluke and they could send you a replacement. I do not know, man. Thanks for the warning, my heart did stop for a minute, but I am o.k. now.
 
Oh my! That is unfortunate! This is why I only hand wash my Disney mugs..they are so precious to me! I would try contacting Disney...they should hold up better than that.

By the way...how on earth did you know to take those before pictures? They make a great comparison!
 
So sorry to see your souvenir fade, I'd be bummed. Will you try to get it replaced?
 

We had this happen with a 50th anniversary cup. We bought one of the royal blue with the gold on it that had pictures of walt and the castle and such and after a few washes it is pretty much all gone. VERY dissapointing. I never looked but did your mug say not to put in dishwasher? I am not sure if ours did but prob shouldn't have. I put most of our mugs in dw and have no problems but that is too bad. If you JUST bought it and it doesn't say not to put in dishwasher then I agree I would call and see if they can replace it.
 
I have contacted DLR's customer service via email about the mug. I sent them a link to this forum post. VIVA LA DISBOARDS!!!

I don't need a replacement for this one, I just want to see the problem get fixed. I would even be more than happy to purchase more mugs if this does get sorted out.

The reason I took the "Before" comparison photos right when I got home was to send to my Mom in Nebraska. She loves mugs too and my parents each have a blue Disneyland mug like my good old stand-by. I figured this would put MUG 2.0 into proper scale for them. I was planning on buying them each one of these mugs as a surprise, but I will wait until DLR gets these re-made correctly. (If they do)

The Red Trolley mug mentioned nothing about the dishwasher anywhere on it, and I assumed after hand scrubbing (not gently) and running my old Disneyland mug through the dishwasher too many times to count that the Red Trolley mug would be able to stand up to the same treatment...I guess that's where I got derailed!
 
Oooh I love your blue mug! I love big, thick mugs as well - had 4 of a set that I love and we are down to 2 (one of which is cracked but still works!). I hope they can fix things for you.
 
I agree, this is a manufacturing travesty! I hope Disney doesn't send you a generic "Thank you for your email, we value your opinions" crap, and I hope they seriously re-evaluate their Product QC department and procedures.

On another note -- anyone want to guess how many pennies are in the jar? :rotfl:
 
I have read on other boards about people having this same problem with other mugs. Clearly, this is a manufacturing problem with recent shipments of ceramic ware (maybe these items came from the same factory?). Let's hope enough people speak up about this problem, otherwise Disney won't be able to pinpoint it and address it. Afterall, unless the suits are using these mugs and putting them in the dishwasher, how will they know about the problem? On a related note, the people on the other boards have had no trouble getting the defective merchandise replaced.
 
That SUCKS!

P.S. My husband has that blue mug! He got his last October because I had the same one in chocolate brown (bought in in Oct. '10) and liked mine so much. I'm glad we have them! :goodvibes
 
When I first started reading your post, I was thinking 'I need a mug', but then came your after photos... :sad2:
 
#1) So sorry to hear about the Mug fiasco. My fav souveniers are mugs and
beach towels. They can be used every day.

#2) 837 pennies.
 
I am so sorry. We have many Disney mugs and some are better than others. I have the WDW brown version of your blue one (bought in '08) and my green DL one - not even sure how long I have had it. Long enough that every time I pick it up a little "please don't drop this" fear creeps up.
 
The same thing happened to my inaugural Tinkerbell half marathon mug (which it turns out does have a do not wash in the dishwasher warning on the bottom but who thinks that they can't wash a mug in the dishwasher???). It also happened to my DH's "Judge me by my size, do you?" star wars mug. The part on the back with yoda looking up at the height indicator is chipping off with every wash (i don't bother to hand wash it now since it is already damaged). Iterestingly though, DH's "Beneath this grumpy exterior beats the heart of a dashing hero) mug does fine in the dishwasher. All three mugs were purchased in the last year or so.
 
I'm so sorry, but I would be very disappointed with this as well.

We have 5 disney mugs.. only one came from in park..
2 I got at the disneystore in Paris in 2002..
2 I got for easter for my DS and DD1
1 came in the mickey and friends in room bash as part of DD2 bday gifts..

thankfully none of them have peeled or had any issues like this.. my kids would be heartbroken.. it's their first mugs that are just for them.. and they LOVE them..

that really makes me sad.. :(
 
Never put your coffee mugs in the dishwasher. You are doing a disservice to the flavor of your coffee!!

I rinse mine out only, with the occassional deeper cleaning with a paper towel.
 
I have a lot of mugs and not all of them say dishwasher safe and even if the customer service rep says they are dishawsher safe (when it doesnt say it on the cup) they usually aren't
We have had many a mug fall apart like this they simply aren't as dishwasher safe as they claim to be
 
Well, since the lettering will rub off with just water and my finer I don't think wether it went in the dishwasher or not really matters. I scrub the heck out of the good old blue mug with a dish brush and even green scratch pads and it does no damage nor does the dishwasher...I just don't understand why they would sell such an inferior product!?
 
I discovered a bad crack in a mug I bought in Disneyland several years ago after I got home. I called Disneyland and told them, and they mailed me a new one at no cost, I did not even have to return the old one, which became a pencil holder :) Try calling and see what they say :)
 
I have contacted DLR's customer service via email about the mug. I sent them a link to this forum post.

...

The Red Trolley mug mentioned nothing about the dishwasher anywhere on it, and I assumed after hand scrubbing (not gently) and running my old Disneyland mug through the dishwasher too many times to count that the Red Trolley mug would be able to stand up to the same treatment...I guess that's where I got derailed!

Since you were dissatisfied with a product and have reached out to them to resolve the issue, you are well within your bounds to dispute the charge on your credit card bill until the issue gets resolved. It doesn't sound like you want to do that, but it is a move I would consider, to get my money back. After all, if this type of thing happened at a local store, I'd go return the product and get my money back.
 


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