Unable to retrieve reservation

[Henlady]

I emailed them on Monday evening. Haven’t heard back yet. I can now occasionally see the 3 reservations but only randomly see some of the booked activities

 

[Doingitagain]

Our ticket was put in Friday night. Still not working. Emailed them and am on hold trying to figure it out before booking opens for Gold tonight.

 

[Doingitagain]

I called in and they talked with IT. No resolution. But she was able to go through all our activities and confirm they are still there.

You have to call in on hold and then have them transfer you to website resolution if you want to make edits to any of the bookings.

Their answer is to keep trying and calling in, they won't notify us when it is resolved.

 

[serrem2]

We had this problem yesterday when several of our booked activities, including Palo Brunch suddenly disappeared from our "Plans". The customer support people I talked with said it's a known problem and IT has been working on it. Reading this thread, I realize that it's been going on a week.

As a former IT manager, I realize these glitches sometimes happen. The fact that the company hasn't devoted enough resources to fix the problem quickly indicates to me how low Disney has dropped customer service and satisfaction down their list of priorities.

 

[nanoburd]

Yeah I still have this problem. But I’m confident my reservations are still good, its just not being displayed on the website consistently

 

[Doingitagain]

Interesting, on the computer under Already Booked, when I click on My Reservations. When I click on Book/Manage Cruise Activities it does bring up the reservation, but it doesn't pull in all of our bookings. At least I was able to cancel one of the Hooks Barber reservations that showed up.