Unable to retrieve reservation

[Henlady]

I emailed them on Monday evening. Haven’t heard back yet. I can now occasionally see the 3 reservations but only randomly see some of the booked activities

 

[Doingitagain]

Our ticket was put in Friday night. Still not working. Emailed them and am on hold trying to figure it out before booking opens for Gold tonight.

 

[Doingitagain]

I called in and they talked with IT. No resolution. But she was able to go through all our activities and confirm they are still there.

You have to call in on hold and then have them transfer you to website resolution if you want to make edits to any of the bookings.

Their answer is to keep trying and calling in, they won't notify us when it is resolved.