UCT "flagged for security"

[ErinC]

It isn't the budget board forum for sure but you did bring up budget in the first place by mentioning how it would be putting a hold on a college student's account who has limited funds.it may have not been your intent for sure but it's not really UT's issue that there are limited funds anyways. Now if we're talking thousands of dollars I think most of us here, no matter our situations, would feel the pain there but it still wouldn't be UT's issues unless the hold was taking much longer than it was supposed to to be removed from the account.

I'm not actually assuming anything really.

You said:
~"These are college kids with limited funds. I"m sure the hold on my daughter's debit card will not come off near as quick as they placed it on there. They were trying to order passes for their trip so they can get fastpasses in place and make final arrangements. Just hate that this is what I recommended to them."

~many college students do not have extra funds to tie up $300+ dollars on their debit cards. My own daughter does not have a credit card and keeps limited funds in her checking account for security reasons as well.

You already to me that they had limited funds and don't have extra funds to tie up $300+ but were upset at UT because they were going to be holding the funds. I do feel like you were bringing the heat per se on the wrong party concerning hold-over policy. Companies have their refund and hold-over policies. So as I said if you had purchased stuff from Disney directly and it caused hold-over funds in excess of $300 which you couldn't afford would you then not recommend them to someone?

**It's ok that we don't agree;I'm just providing my thoughts just as you provided your thoughts**

I completely agree with this. It's absolutely wonderful that the company took the time to not only respond to this thread but actually took to heart the 'whys' behind someone's feelings towards their flagged policy. Many times consumers just feel ignored rather than listened to and this is an instance where they actually listened.

I could personally care less if we agree or not. You have still missed my point and are assuming much as you posted in your first post about my "situation." I have tried to be polite. This post is about UCT and not a discussion about the in's and out's of my daughter's trip. I'm sure others are already bored with the banter. I'm done responding to you, and I would appreciate the same courtesy from you. It's something I've learned in 17 years of participating on this board. Now, back to the topic at hand....

 

[jeepnjudy]

No but it's closer.

A thief isn't going to take a picture with a stolen card.

But an intelligent thief is not going to take an actual selfie...they will Photoshop in someone else's picture. So again, this method of validation is pointless.

 

[Mackenzie Click-Mickelson]

I could personally care less if we agree or not. You have still missed my point and are assuming much as you posted in your first post about my "situation." I have tried to be polite. This post is about UCT and not a discussion about the in's and out's of my daughter's trip. I'm sure others are already bored with the banter. I'm done responding to you, and I would appreciate the same courtesy from you. It's something I've learned in 17 years of participating on this board. Now, back to the topic at hand....

I haven't missed your point at all I got it just didn't agree with it. What does being on the board for 17 years have to do with our discussion? You could be on the board less time than me and we would still be having the discussion in the same way. Our post counts aren't that much different though (you have just over 100 more than me).

And sure yes let's agree to disagree and move on.

 

[Mackenzie Click-Mickelson]

Just for curiosity does anyone know of another company where you take a pic of yourself with a card (debit or credit)?

We all know that UT has come back and said they have adjusted this policy but I'm honestly wondering if any other companies have verified identity this way? Is the issue the way it is being asked (selfie..which yeah I could see is an informal phrase), the fact that they are even asking for a pic with the card (even just the last 4 digits..which I think may not have been told to at least some people who have shared their experiences) or a combination?

 

[Harambe]

Oh great . . . now instead of the selfie, we gotta send them a virtual hug! For those of us that are technically challenged, how do we do that? Is it one of those PDF files or a JEP thingy . . . How will they know it is actually our own arms?

 

[J-Dog]

Is it really worth getting so upset about. If you don't want to send the picture then don't do it. Move on and get over it. It's not like they personally insulted you.

There are tons of places to buy tickets. No use getting bent out of shape over.

I couldn't agree more. So, it may be a weird request. So what? If it doesn't bother then do what they request. If you don't want to do what they ask, then buy from a different company. Just doesn't seem like a big deal to me.

This definitely won't stop me from buying from UCT.

 

[Maistre Gracey]

I couldn't agree more. So, it may be a weird request. So what? If it doesn't bother then do what they request. If you don't want to do what they ask, then buy from a different company. Just doesn't seem like a big deal to me.

This definitely won't stop me from buying from UCT.

And that's exactly what happened.
UCT saw their customers saying they will go somewhere else, and UCT changed their policy.

True market forces in action.

MG

 

[AngiTN]

And I'm still curious why UCT wanted a selfie rather than an ordinary photo. Does it become less secure if my wife takes my photo instead of me awkwardly holding the camera to take my own picture?

You are really stuck on the whole Selfie part of it all. For the sake of argument, lets say UCT didn't already change their policy and someone did want to send in the requested photo, they don't give a rat's patoot who takes the photo. It can be you, your dog, your room mate, your office mate, whatever it is. It was a catch all word to include a photo of you with the requested item. Much like the word kleenex has grown to be a more generic phrase for a tissue, rather than a brand name. Or coke has become the word used for a brown, caramel color soda.

 

[starjazz]

Undercover - as an adjective - is one word. The abbreviation police showed up earlier and told me it should be UT, not UCT. Just passing on the message.

 

[kj2mom]

I'm soo glad UCT found this thread and ventured in...I thought I remembered them having an account when a different issue came up. Kudos for taking the heat and finding a solution.

 

[cigar95]

It can be you, your dog, your room mate, your office mate, whatever it is. It was a catch all word to include a photo of you with the requested item.

Precisely.
Hence wondering why they used the term "selfie" when they would have clearly accepted something that indisputably *isn't* a selfie. Given that the term has a particular meaning, including something that is the *opposite*, and not just a more broadly-defined version is yet another corruption of language, in which words may have either limited and broader usages, but had darn sure better *not* mean their own opposite. (Thus the almost complete loss of meaning of a word like "inflammable".)

 

[IrishNYC]

Precisely.
Hence wondering why they used the term "selfie" when they would have clearly accepted something that indisputably *isn't* a selfie. Given that the term has a particular meaning, including something that is the *opposite*, and not just a more broadly-defined version is yet another corruption of language, in which words may have either limited and broader usages, but had darn sure better *not* mean their own opposite. (Thus the almost complete loss of meaning of a word like "inflammable".)

Because if they'd said "have someone take a picture of you holding the card" someone would argue "but I'm home alone." Most people are capable of taking a selfie.

 

[cigar95]

Because if they'd said "have someone take a picture of you holding the card" someone would argue "but I'm home alone." Most people are capable of taking a selfie.

"Send us a photo of yourself with the card". Covers all cases, and expresses what it is that they really wanted. In my case, I couldn't send them a selfie had it come up.

 

[IrishNYC]

See? Someone's always going to have an argument!

 

[Jenny Sanders]

I would NEVER take a pic of me holding my cc where anyone could get ahold of it...

 

[lntx]

but the real question we all have is to the OP: did you get your tickets?

 

[CMNJ]

That makes sense. Although, what about situations where a third party makes a reservation for someone and the credit card holder is never seen in person?

There were plenty of times during college when my parents made airline reservations for me using their credit card, and from a totally different state (them in Alaska, me in Massachusetts). I would check in at the reservations desk, but the airline representatives never once asked to see the credit card used to purchase the ticket, never asked to see my parents' IDs, etc.
But if there was fraud they would know who committed it since you have to have ID to match the airline ticket to actually board the airplane
What about throw-away room reservations - does someone always actually check into the room? Or what about when a business makes hotel reservations for an employee and the employee does not physically have the company credit card? (My DH has had that happen many times.)
In both these cases if the hotel suspected something was suspicious at the time of check in they could always contact the cardholder/credit card company and cancel the room if a problem was detected.

Also in all three cases noted I would guess typically the reservations are made in advance which would allow time for a fraudulent charge to be discovered and reversed with no loss to the merchant. With etickets, egiftcards, etc there is WAY more risk for the online merchant. They are delivering them almost immediately to an email address and they can be redeemed right away without having time for fraudulent charges to be detected.