Turning a room only reservation into a package

[always]

Okay, I want to turn my room only reservation into a package by adding tickets and the dining plan. I booked using the summer 30% offer. When I booked the CM asked me if I wanted to add tickets and dining and at the time I did not.

Cut to today, we DO want to add the dining plan and tickets. I called to change the res. and was told at first:

1. Can't add tickets or dining without losing my discount

2. When I told the CM that the person who booked me at first asked about the ddp and tickets she THEN told me I could add tickets but not the dining plan.

I know I have to cancel my original reservation to make it a package but I thought I would be able to keep my room discount and add on the ddp and tickets.

Any advice??

Thanks!

 

[park]

Okay, I want to turn my room only reservation into a package by adding tickets and the dining plan. I booked using the summer 30% offer. When I booked the CM asked me if I wanted to add tickets and dining and at the time I did not.

Cut to today, we DO want to add the dining plan and tickets. I called to change the res. and was told at first:

1. Can't add tickets or dining without losing my discount

2. When I told the CM that the person who booked me at first asked about the ddp and tickets she THEN told me I could add tickets but not the dining plan.

I know I have to cancel my original reservation to make it a package but I thought I would be able to keep my room discount and add on the ddp and tickets.

Any advice??

Thanks!

This is the rub with "turning" a room-only discount into a package one so you can use the dining plan... you can't. It's a rebook and you lose the original discount since it was room-only. You could try a different CM but I'm not sure you'll have any different luck. A dining plan requires a package, and that is what is getting you I think.

 

[mickeynut1]

Yes, you can add tickets and dining to make it a package without losing your discount. However, you won't be "turning it into a package" per say as the room only will have to be cancelled/refunded and a package booked, requiring a new $200 deposit (or payment in full if you are 45 days or less from your arrival date). But this can be done without losing the 30% off on the room portion. If the booking window for your 30% discount has expired, you will most likely have to talk to someone in Guest Services to make the change so you don't lose the discount. I would call back and if the CM tells you it can't be done, ask to speak with guest services and they should be able to help you .

 

[always]

Thank you for your responses! I did call back and was able to keep the room discount because the CM told me she'd process it as an "up-sell." Hey, whatever works.

I did look at other threads here and knew it could be done I was just confused as to why the first CM would let me add tickets but not the dining plan.

This community really is invaluable. Thank you again!

 

[mickeynut1]

Thank you for your responses! I did call back and was able to keep the room discount because the CM told me she'd process it as an "up-sell." Hey, whatever works.

I did look at other threads here and knew it could be done I was just confused as to why the first CM would let me add tickets but not the dining plan. This community really is invaluable. Thank you again!

Some CMs aren't the best source of information . I'm glad everything worked out .

 

[park]

Thank you for your responses! I did call back and was able to keep the room discount because the CM told me she'd process it as an "up-sell." Hey, whatever works.

I did look at other threads here and knew it could be done I was just confused as to why the first CM would let me add tickets but not the dining plan.

This community really is invaluable. Thank you again!

Thank goodness. Glad I was wrong!