We used it this past June. AKLJambo faxed our prescription over and they dropped the medication off at the front desk. They require the original copy of the prescription and the front desk gave it to them when the medication was delivered. We did not have to be present.
We used it a few months ago. Our doctor back home called in the prescription. We called Turner and gave them our info. They delivered it to the hotel and we picked it up when we got back. We had to lay out the money and then submit to insurance later.
I've used them as well for non prescription items. I didn't have to be present either. I picked the items up at the front desk. Very easy and a great service!