Trouble getting money back

[thinkerbell]

Just wondering if anyone else has had any trouble getting a refund back when they cancelled their reservations. We had ressies for Disneyland and then decided to go to WDW instead. I called on April 22 to cancel. They said that it would take 4-6 weeks for it to be credited back to my credit card. I wasn't very happy about that but there wasn't anything else to do but wait. Well 6 weeks was up this past Sunday. I have called back everyday since then and I have gotten absolutely NO WHERE. They keep telling me that they have sent e-mails to the billing department and will get in touch with me as soon as they hear from them. I'm wondering-----what else can I do. Has anyone else been in this situation and if so, what did you do to get your money. I am getting VERY frustrated.

 

[Luv2Roam]

If it was me, I would:
1) go up the Disney ladder until I got satisfaction
2) contact my credit card company and see what they could do

 

[Michelle]

Hi thinkerbell! Was this a reservation through the Travel Company (a package)? If so, I was told today that it could take up to THREE BILLING CYCLES for a refund to be credited to your account. That's three months for most people.

Certainly keep pursuing every avenue to get this resolved quickly, but I just wanted you to know that what you're experiencing falls within what I was told just today. Good luck!