I think this virus is going to demonstrate and differentiate quality from crass in companies and people worldwide and we as consumers should vote with our wallet. This is in all types of travel and activities.
ABD has cancelled a few trips so far and appears to have bent over backwards to assist on those trips that are cancelled. Some airlines are doing the same. Today Air France announced either a 1 year voucher or "Air France authorizes re-booking at no extra cost throughout its network for flights booked on and before 31 March 2020." Delta appears to be doing some remarkable accommodations.
Then you have the giant
travel insurance companies like Berkshire Hathaway. We have, according to them, "the most comprehensive travel policy you can purchase." We excluded the cancel for any reason option as we would only cancel for a damn good reason. For "the most comprehensive policy you can buy" they report these types of situations will not be covered, even if your tour operator cancels the trip. My two ABD trips are not cancelled, and I hope they won't be. However, the "piece of mind" offered by these large companies is only taking a piece of my rear-end. My ratings are now a big zero and I encourage everyone to share the good and bad of company performance now and in the future.
I've been very surprised as I made polite inquires about the "what if" and most vendors and companies (except so far the Marriott in France) have said that if the virus expands and we are not able to make the trips due to cancellations by tour operators, etc. they will refund the money. (If the trip does cancel and Marriott retains this position, I'll keep you posted, but for now, I've already moved a conference next spring on which I am on the planning board to the Omni and made clear to the local manager as to why.)
I see a difference between the programs that are letting you cancel without penalty out of worry vs those who are letting you get a refund if the cancellation is out of your control. Businesses will already struggle as the virus gets larger and the impact continues to ripple worldwide. Many businesses are willing to work with consumers who have no choice in no longer taking the trips - government quarantine, trip operator cancel, etc., It is refreshing but not required that they cut the customer a break, and these companies are investing in long term goodwill. I am one of those customers that never forgets a good deed and never lets a bad deed go unpunished.
However, those travelers that have changed their mind out of worry in my view should not get taken care of in the same way. They had the choice, as did we, to purchase cancel for any reason coverage. They elected not to do that, and now are mad that they can't cancel for any reason and get the benefit they refused to pay for. The option was always available to make as a consumer. Do not slam the business for your refusal to pay for an option that was always available.
In my opinion, which appears to drastically differ from many of the posters here, we should not expect a business to eat a large loss because you changed your mind. On the other hand, posters like Spork above, my heart goes out to because they have done everything right and are still in quarantine.
We can't hide from this. Stopping at the gas station you may be two feet away from an infected person also pumping on the other side of the pump. There is going to be exposure as long and wherever we have contacts with others. Here in the US we had plenty of advance notice this was coming. Unless there is some hidden element, it appears we did little to prepare. That's on us and our leadership, which we elected. China took some extraordinary measures when they realized what was happening. Our citizens will still go to a Dartmouth private party while apparently infected, because we believe ourselves too good, too independent, and apparently above such things. Thank you Spork for doing the right thing. I fear you are in the minority.
I will continue to look forward to my trips and if they go, enjoy them immensely. If they do not go, I will look to reschedule. Life happens.