Travel agent not answering me for final payment

[RedHead0186]

I havent, I dont want her to get in trouble. I just want to make sure its paid. That will be next if disney cant do it.

You shouldn't worry about getting her in trouble. If she's not doing her job, then she needs to be called out for it. I do agree with other posters to try contacting her through more 'official' channels first.

 

[gmi3804]

Surely, not acting in the client's best interest is a dereliction of duty, and likely a violation of any licensure or travel professionals memberships she might have

 

[Flcruising]

Has the op ghosted us like the TA ghosted her?
I'm curious and sincerely care but also the knowledge of this experience can help others who are thinking of using a TA, what to ask when choosing a TA, and how to handle similar circumstances .

 

[CisforCookie991]

Has the op ghosted us like the TA ghosted her?
I'm curious and sincerely care but also the knowledge of this experience can help others who are thinking of using a TA, what to ask when choosing a TA, and how to handle similar circumstances .

I'm kind of afraid that this "friend" took her money and there's no reservation. I don't like that the original post said this woman answered all her questions BEFORE the booking but there was nothing about any communications between then and now.

 

[condorthb]

Has the op ghosted us like the TA ghosted her?
I'm curious and sincerely care but also the knowledge of this experience can help others who are thinking of using a TA, what to ask when choosing a TA, and how to handle similar circumstances .

I wonder if everyone just got trolled by OP post.

 

[Flcruising]

I wonder if everyone just got trolled by OP post.

I was thiking that. But even if that's true such situations do happen and it's a learning opportunity for others.

 

[Dug720]

Has the op ghosted us like the TA ghosted her?
I'm curious and sincerely care but also the knowledge of this experience can help others who are thinking of using a TA, what to ask when choosing a TA, and how to handle similar circumstances .

I think the key thing here is the TA was a HS friend and therefore nothing seems to have gone through her agency (and even if she is independent, she should have at the very least a designated email for business) but was done over FB messenger.

I highly recommend using a TA, but do it officially. All contact should be through their business email and/or phone. And you should be getting statements whenever payments are made showing the current balance due and the date final payment is due. Most agencies seem to set the final payment a few days ahead of the actual final payment date in case there is any issue. But FB messenger is NOT the way to be booking.

 

[dioxide45]

I think the key thing here is the TA was a HS friend and therefore nothing seems to have gone through her agency (and even if she is independent, she should have at the very least a designated email for business) but was done over FB messenger.

I highly recommend using a TA, but do it officially. All contact should be through their business email and/or phone. And you should be getting statements whenever payments are made showing the current balance due and the date final payment is due. Most agencies seem to set the final payment a few days ahead of the actual final payment date in case there is any issue. But FB messenger is NOT the way to be booking.

I don't see FB messenger to be really any different than email. Both would hold up the same in court. Phone is probably worse because it is just the word of one vs. the other. The TA should however have an official FB page setup with the ability to message the business and the business respond as the business.

 

[laura001]

Travel agent not answering me. My payment is due saturday and I messaged her last week to make the final payment. Were friends on facebook ( we went to HS together) so I know she knows I messaged her. Before I booked with her she used to answer my questions all the time. I messaged her again today she hasnt answered me yet. Does anyone know if I can make the payment through disney if I call and give them my reservation number? TIA

Maybe try calling her?