Transportation glitch

[MarriedAtDisney]

So we have confirmed Disney Transportation. Confirmed on the website and port arrival form. Never receive the email with details. We leave tomorrow. Try calling DCL several times today. Wait times over an hour. Finally I get a 15 min wait time. It’s now been more than 45 on hold.

1. Ho do they not have a better system to confirm transportation than an email 24 hours before pickup? Why not on their website. Give me a text option. Etc

2. How can DCL constantly run such lengthy call wait times?

 

[lanejudy]

Are you staying at a resort? Go to the front desk to ask.

 

[sponica]

I'd also check the spam folder (if you haven't already), sometimes DCL stuff goes there.

 

[MarriedAtDisney]

FWIW, if this happens to you on Disney property, the front desk has the pickup information