Towncar Recommendations?

[Kala]

We have always used Tiffany Towncars to get to and from WDW, but we're really considering changing. Our last trip in January, we had a less pleasant experience than we ever have. First, when we booked our trip the person I talked to was not friendly, not really interested in the conversation, I had to tell her twice that I would like to include a grocery stop, then when I called back the day before our trip to confirm (I wasn't comfortable that she had really "gotten it") I was glad that I did. They had no record of the grocery stop request, and she sighed deeply and told me that I "should have booked it when I originally made the reservation". When I explained that I had, she seemed not to believe me. The driver that they sent (I had never met him before) was 15 minutes late to pick us up, as a matter of fact I found another Tiffany Driver waiting for another party and had him radio to see where our driver was. As he was calling in, our driver ran up and said that he had been there all along waiting by the baggage carousel, which we knew wasn't true because we had been there. We paid him and tipped him, thinking that this must really be a fluke because of all the other positive experiences we have had. On the day of our return trip he was again 15 minutes late and again had an excuse that didn't ring true.

We are really trying to decide whether or not to try another car service (maybe the sponsor of this site). I usually don't change based on one bad experience, but in reality it was 4 contacts. We didn't even bother to call or write to complain because of my conversations with the office staff I felt that no one would really care anyway. I was really wondering if anyone else has had the feeling that Tiffany is just not what it used to be, or was it just bad luck on our part. Also any info in experiences with Fl Tours? We are not picky, just 2 of us this trip with very simple requests.

 

[tinkerbellmagic]

I'm with you. With all the towncar/limo choices out there, why use the same one if you didn't have a good experience the last time. Like you said, you could use FL Tours since they sponsor the boards. I have also heard great things about www.southernelegancelimousines.com

Have a great trip!
Tink

 

[princess pooh]

I used Southern Elegance this summer and the service was amazing! They responded to e-mails promptly, the service was professional, and the drivers were friendly and helpful.

I used FL Tours because they were a board sponser but I wasn't thrilled with the service - e-mails were never responded too and the driver was late picking us up (although he was very nice). A lot of people like them...maybe I just caught them on a bad day.

 

[bballmom56]

We used Quicksilver in June and they were great from start to finish. Very prompt and courteous replies to emails. The driver was waiting at the airport for us and made the grocery stop. On the return trip, the driver was on time and very courteous. We couldn't have been more pleased!

 

[annamonte]

We used Cartier last October and are using them again.

The driver was right on time... very friendly! Also, the car was brand new and clean. We had a grocery stop at Goodings.

Their prices are great. The website is cartiertowncars.com

Good luck with whatever you do!