disneyvoice
DIS Veteran
- Joined
- Dec 13, 2000
- Messages
- 1,819
My DH and I will be celebrating out first anniversary in December with a week long stay at the Grand Floridian. From everything I have read in the various books and websites it appears that there are a few lagoon view rooms in Boca Chica, Conch Cay, and one other building besides the main building that have views of the Castle.
When I called CRO to make our reservations I booked a lagoon view room and asked her to put in the comments section that we would like a view of the castle. She told me that lagoon view rooms don't have a view of the castle, only tower rooms and suites have views of the castle. That didn't seem correct to me so I asked her if she could just capture our request in the comments section.
She then proceeded to argue with me for about 5 minutes about this. I told her that I understand that those kinds of requests can't be guarenteed but my understanding is that some lagoon view rooms do have views of the castle. She told me that she was looking at all of the descriptions and the only one's that list a view of the castle are the tower rooms and suites. I said that I think those are the only rooms that are GUARENTEED to have a Castle view and that the reason the computer doesn't mention a castle view of the lagoon view rooms is because not ALL of them have a Castle view so they can't advertise them that way.
I finally got a bit mad and said "Look maybe I'm wrong and I understand that I may not be able to get a view of the castle but I would still like for you to note my request." I can't say that I've ever had a CM argue with me before! I'm going to call back to make sure our request was noted. But . . . does anyone know if some lagoon view rooms have a view of the Castle. I haven't read anything anywhere that says only tower rooms and suites have Castle views. In the end, it's really no big deal but now I'm curious!!
When I called CRO to make our reservations I booked a lagoon view room and asked her to put in the comments section that we would like a view of the castle. She told me that lagoon view rooms don't have a view of the castle, only tower rooms and suites have views of the castle. That didn't seem correct to me so I asked her if she could just capture our request in the comments section.
She then proceeded to argue with me for about 5 minutes about this. I told her that I understand that those kinds of requests can't be guarenteed but my understanding is that some lagoon view rooms do have views of the castle. She told me that she was looking at all of the descriptions and the only one's that list a view of the castle are the tower rooms and suites. I said that I think those are the only rooms that are GUARENTEED to have a Castle view and that the reason the computer doesn't mention a castle view of the lagoon view rooms is because not ALL of them have a Castle view so they can't advertise them that way.
I finally got a bit mad and said "Look maybe I'm wrong and I understand that I may not be able to get a view of the castle but I would still like for you to note my request." I can't say that I've ever had a CM argue with me before! I'm going to call back to make sure our request was noted. But . . . does anyone know if some lagoon view rooms have a view of the Castle. I haven't read anything anywhere that says only tower rooms and suites have Castle views. In the end, it's really no big deal but now I'm curious!!

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