Total Nightmare @ Disney

[pensgirl10]

That is the whole point of "checking in." You check in so that Disney knows you're there. You are noted as a guest of the resort and can use your park tickets and take advantage of EMH and use transportation and such because you have checked in.

I don't think so. It is also called "check in" at other hotels and motels that do not have parks, gift shops, or even a bar, restaurant or lobby to sit in while you wait.

 

[d1gitman]

lol, one person has 54 posts on this thread that has nothing to do them. Amazing.

yeah, there are a few out there that feel the need to take over certain threads, posting incessantly.

 

[WDSearcher]

What rule breaking??

I was referring to a PP who was talking about how Disney was "breaking a rule" by not having all the rooms ready at "check in" time.

So, you'd be OK arriving at 5pm, and being told that your room won't be ready until after 10pm? What's the limit?

Depends on the reason why. If the reason my room will be ready that late is due to a maintenance problem or some unforseen circumstance, then I'd probably be annoyed, but understanding. If it was just because they never got around to cleaning the room, that would be something else.

But again ... I'd love to know how many people at Disney really are told, "I'm sorry ... it will be four hours before you get your room" when they check in at or after 3pm.

 

[ccgirl]

I'm really confused as to whey the OP is complaining multiple times. They complained while there and got upgraded from a value resort to DVC. Why would you keep complaining if your complaints have already been dealt with? Sounds to me like they want more "free" stuff.

OP - let it go. You already complained and got it resolved.

 

[d1gitman]

.......and you know what, flicx? I don't buy the "everybody else is doing it" answer.


As some know, David Weston is leaving ABC. When he announced the 25% layoffs in March he said it would be company wide, including the 5th floor (executives). Well, guess what? Sadly, I guess the executives haven't received their FedEx envelope with the buyout information yet.

They allowed tremendous talent to leave ABC and they left the pencil pushers in place. I think of George from Seinfield. Remember when George had the job with the Yankees and had to learn ways to look busy with little to do? It doesn't take much to imagine the 5th floor'ers doing the same things now!

All of this because ABC only had a 6% PROFIT in a recession year when advertising dried up to 15% less than nothing. I guess the double-digit profits the first quarters of this year don't count.


Don't kid yourselves.....disney is rolling in $$$$. It's greed.

I said it before......give 'em less charge 'em more.

Two words...Free Market. If a person has problem with a company, an enterainment company no less., then don't patronize them with your business.

Let's be real here, i see a lot of the 'eat the rich' mentality on these boards but you all still spend your money at Disney. If your principles are so offended by Disney's business practices, then don't give them your business.

If those complaining about the profits of a private corporation have any principle behind those complaints, then don't go. Otherwise, shut up, you are contributing to the very thing you claim to despise.

Is a person worth $28m in bonuses? I dunno, but the free market says they are. If Iger didn't get the $28m, then who does? Disney? you? It's a for profit company and how they distribute the profits is their own choice. If they want to give all or none to someone, that is well within their choice?

Who tells you how to spend your money?

 

[WDSearcher]

It's not anyone posting an argument supporting Disney; it's those who post arguments supporting or defending Disney even when Disney is clearly in the wrong or otherwise undeserving of support.

It is your opinion (and the opinion of others) that Disney is clearly in the wrong or "otherwise undeserving of support". It is not an absolute.

The thing is ... unless someone decides to do a study of WDW Resorts (and maybe even in comparison to all those other hotels and resorts -- all of whom apparently have every single room available at their stated check-in time), there is no way to know how rampant this problem is. My bet is that yes ... there are people who are stuck waiting for their room for an hour or two. My bet is also that the percentage of people this happens to is way way smaller than some here think.

 

[brunette8706]

yeah, there are a few out there that feel the need to take over certain threads, posting incessantly.

*
Hey, I hope you're not talking about moi? LOL!

 

[ngvenice]

hi! my 2 cents. I did not read thru all the posts cause that would take forever but here it goes.


I understand why OP is upset I would be too but they did rectify the problem and even gave them an upgrade so Disney did the best they could do compensate her for her trouble. I think she can write to them and state her case but she should def also note what was done to rectify it. That said to some the upgrade they gave her would not really matter. Some people are not resort people like us and to us the resort is merely for sleeping and the occasional splash in the pool so the upgrade would not have mattered much but it was a really nice upgrade I have to admit. About the KTTW card not working for the dining, this happened to a lady who was at the register in front of me at Movies last yr. She did not speak english (visiting from Argentina) and luckily I interpreted for her and she went to the front desk and got things fixed but if I would of been at a park I would have been super super upset to have to head back to the resort to fix this!

 

[MickeyMinnieMom]

Can someone write my term paper on stockholders and budget cuts?

Maybe - When is it due??

Stockholders and budget cuts in an OB class... interesting. I'm gonna guess the general thesis is that incentives are misaligned...

 

[kaytieeldr]

But again ... I'd love to know how many people at Disney really are told, "I'm sorry ... it will be four hours before you get your room" when they check in at or after 3pm.

Just wanted to point out: (a) Check-in isn't at 3 PM, it's after 3 PM; and, (b) while not quoted here, anyone arriving prior to that time isn't checking in, they're preregistering.

 

[Donut23]

I'm really confused as to whey the OP is complaining multiple times. They complained while there and got upgraded from a value resort to DVC. Why would you keep complaining if your complaints have already been dealt with? Sounds to me like they want more "free" stuff.

OP - let it go. You already complained and got it resolved.

I'm sorry, but I disagree - they didn't ask for "free" stuff as you stated. Where did you get that idea?

I do not remember anywhere the OP said they expected something. It sounds like they want to ensure this complete failure on Disney's part would not happen to future guests. Even though they were upgraded to another resort, it basically impacted 2 days of their holiday - completely unacceptable.

DH and I discussed this last night. If we would have returned late at night and the AC was still not working.....I would pack and DH, in his most tactful (?) New York manner, would head to the front desk and remain there until a new room was secured and staff availble to expedite the transfer of luggage, etc.

I remember staying at DL years ago. I had a lovely, quiet room until a wedding party arrived in rooms surrounding me. At midnight I called the front desk to see what we could do. Before I knew it, they had arranged for a room transfer away from the noise and staff met me with luggage carts to expedite the move. Now THAT was service.....and it was for noisy guests. No AC in hot Orlando......and they left them in the room......not so good service.

I don't care what the excuse.....broken AC in the summer is quite simply unacceptable.

It doesn't sound like OP was scamming to move to SSR....they wanted a room where they would be comfortable. Perhaps an upgrade was not what they wanted - have you thought of that.......especially when it means they have to pack.....relocate.......meet front desk folks for a key.........transfer to room and unpack...changing resorts means even MORE time lost vs. simply being moved to another room within the original resort.

For us.....quite simply a new room which has a functioning AC would be sufficient and I suspect it was the same for them during this mess.


I believe the bottom line is ....... they did not want this to happen to anyone else. The best way to ensure this is to communicate the problem by sending a letter or email which is perfectly appropriate.

You know what......the OP did NOTHING wrong (except perhaps not have my NY husband to resolve things. Nobody gets things resolved faster than he can.) All they want is to may doubly sure it happens to no one else again.

I do not think that is at all unreasonable.....for basically the loss of 2 days.

If I had lost two days with these frustrations.....I would not have been as polite.....and just a side note, SSR is not at all one of our preferred resorts.....I don't care how many bedrooms they have.....been there....didn't like it.

 

[Vickilynn42]

I can't believe this thread is still going on.

 

[Donut23]

I can't believe someone actually told us to "shut up".

Someone must have spit in HIS Pixie Dust? hahahaha

 

[jimmymac]

Two words...Free Market. If a person has problem with a company, an enterainment company no less., then don't patronize them with your business.

Let's be real here, i see a lot of the 'eat the rich' mentality on these boards but you all still spend your money at Disney. If your principles are so offended by Disney's business practices, then don't give them your business.

If those complaining about the profits of a private corporation have any principle behind those complaints, then don't go. Otherwise, shut up, you are contributing to the very thing you claim to despise.

Is a person worth $28m in bonuses? I dunno, but the free market says they are. If Iger didn't get the $28m, then who does? Disney? you? It's a for profit company and how they distribute the profits is their own choice. If they want to give all or none to someone, that is well within their choice?

Who tells you how to spend your money?

SHUT UP???? Who died and left you king? I am sick and tired of this mentality - if you don't approve of how Disney does business or have anything critical to say about WDW, you should never set foot there again. You can still find the magic at WDW and yet not appreciate the decline which so many see. Free market has nothing to do with bonuses - that's decided by the Board of Directors; ask Godman Sachs and AIG how their bonuses were shaped by market forces

 

[MickeyMinnieMom]

Free market has nothing to do with bonuses - that's decided by the Board of Directors; ask Godman Sachs and AIG how their bonuses were shaped by market forces

I don't subscribe to the "then shut up" view (!!), but as a side note I think you might be confusing two things. The "free market" here is the market for CEOs -- not the broader stock (or any other) market.

As with any other job, there is a salary/bonus band that defines the going rate for that position. If a corporation doesn't pay within that range, they won't attract a "good CEO" (whatever that exactly means, right?). A bonus of 0.85% of Net Income is well within the band - maybe low even.

 

[larryz]

The problem with Disney is that they are not in the hotel business, they are in the theme park and entertainment business.
The hotels are just guest storage IMO.

I love this!!!

I've got to get a Disney name badge with the job title enscribed upon it -- Guest Storage Manager.

 

[KellyNY]

The interesting thing is attendance is actually not that high, so if we all take our money somewhere else, would it be enough for company to survive only on one time visitors? We may shut up andsimply leave but who will suffer after all. I can take my money to Universal, Jamaica, cruises, Europe, and so on and have better service and better experience for probably even less money and so can others. So if we do it, what profit they will have to devide into bonuses and so on. My point is while we have vacation at Disney, we have a lot of choices, while Disney very survival depends on customers. So treating customers poorly is like playing with fire, may hurt.

 

[flicx]

As with any other job, there is a salary/bonus band that defines the going rate for that position. If a corporation doesn't pay within that range, they won't attract a "good CEO" (whatever that exactly means, right?). A bonus of 0.85% of Net Income is well within the band - maybe low even.

Sorry you can call it 0.85%,I call it 28 million dollars!!!! What a salary of say 5 million isn't enough.How much does a ceo need? They cut a lot of jobs that could have been saved with this money.One word sums it up GREED!!

 

[MickeyMinnieMom]

So treating customers poorly is like playing with fire, may hurt.

True. But Disney has built up a tremendous amount of goodwill over decades -- it will take quite some time -- and I dare say far more than diminished service during a severe recession -- to squander enough to really make a difference in the long run. Not to mention that the vast majority of people who are "unhappy" right now are still probably planning trips back to WDW!

Another thing to put this in perspective, is that Parks and Resorts accounts for about 21% of Disney's Operating Income. It's significant, but it isn't the whole ball of wax. Granted, they are one of few companies to actually exploit real synergies, and without parks that would be hindered.

Still... I think some long-term and big-picture perspective is relevant here...

 

[flicx]

Two words...Free Market. If a person has problem with a company, an enterainment company no less., then don't patronize them with your business.

Let's be real here, i see a lot of the 'eat the rich' mentality on these boards but you all still spend your money at Disney. If your principles are so offended by Disney's business practices, then don't give them your business.

If those complaining about the profits of a private corporation have any principle behind those complaints, then don't go. Otherwise, shut up, you are contributing to the very thing you claim to despise.

This whole idea of love a company as a whole or don't go mentality is a complete joke.Any hard working person can see that 28 million for a job is extreme.Tell all the people who lost jobs while they paid this out your theories!By the way my friend disney did miss my dollars this year and price does have something to do with it.But feel free to defend corporate greed if you wish!