jenjersnap
yadda yadda yadda
- Joined
- Sep 18, 2004
- Messages
- 7,226
What an ordeal! This was partly AT&T's fault because I had several dropped calls. The first CM I talked to was super-nice and knew exactly what I wanted to do (this is for January 2009) but JUST when we got to the part where I gave her my CC number to charge the new $200 deposit, we were disconnected.
The next two CMs flat-out said this was impossible to do even though I told them I was in the final stage of finalizing it minutes before (and I gave them the first CM's name)
The next three calls dropped while the CMs had me on hold to investigate.
FINALLY, a great CM named Damien, after hearing my frustration, took my phone number in case we were disconnected again (which, the other CMs had anyway since they had my file open, I'd guess) and got it all straightened out. He said the 2009 code for AP discount room w/dining is "buried" so CMs have to do a bit of digging. He didn't give me the code, sorry, but the first CM told me that the one listed in the January watch thread was incorrect.
Now I just have to wait for my confirmation email to feel totally comfy with it.
I keep contemplating splitting a stay but after this ordeal I think I won't be doing any changing! Anyway, the point of my post is to say that a) it IS possible to get an AP discount with the DDP for the 2009 dates available and b) keep trying if the CM tells you no.
The next two CMs flat-out said this was impossible to do even though I told them I was in the final stage of finalizing it minutes before (and I gave them the first CM's name)
The next three calls dropped while the CMs had me on hold to investigate.
FINALLY, a great CM named Damien, after hearing my frustration, took my phone number in case we were disconnected again (which, the other CMs had anyway since they had my file open, I'd guess) and got it all straightened out. He said the 2009 code for AP discount room w/dining is "buried" so CMs have to do a bit of digging. He didn't give me the code, sorry, but the first CM told me that the one listed in the January watch thread was incorrect.
Now I just have to wait for my confirmation email to feel totally comfy with it.
I keep contemplating splitting a stay but after this ordeal I think I won't be doing any changing! Anyway, the point of my post is to say that a) it IS possible to get an AP discount with the DDP for the 2009 dates available and b) keep trying if the CM tells you no.