It seems your replies are not posting but I was able to see part of them in a search, maybe the disappearing post issue is hitting this thread.
Anyway, I found the WSJ article where he said something like that and had actually read it last month, it did not strike me as all that bad. I just took it as "customers almost always are initially resistant to change/progress".
The exact quote you posted above is not in the article that I saw and does change the meaning quite a bit.
Mr. D’Amaro said he’s aware of the tension caused by rising prices and other changes, especially for annual passholders, but describes it as the inevitable result of progress, and insists that every change Disney has implemented at the parks is in service of improving visitors’ trips.
Other top Disney executives say the company is merely reacting to consumer behavior. “Demand has not abated” at the parks, Disney Chief Financial Officer Christine McCarthy told analysts in a conference call in August, explaining why the company wasn’t considering opening up the parks to more days for annual passholders. The new reservation system has allowed the company to limit attendance without having to turn visitors away when the parks become overcrowded, as it occasionally did in previous years.