Today. 1st experience with DAd

[WendyisDarling]

I have to be brief and apologize I will not likely have time for replies. Take this info for what it is worth.
Good news--CM's at attractions have been very kind and helpful. Many rides have short lines so less need for DAs.
Disappointing news-- I felt as if I was under absolute inquisition in guest relations. My son has severe autism and ID. It is very apparent. I won't divulge here what I had to say to get my son a DAS but for a while I thought it would be denied. The DAS also must be renewed every day. Never before where did I have any issue obtaining a GAC. Indy and my son was given a single day DAS. Who will go to guest relations again tomorrow.

My SIL was in guest relations at a time different than me and observed an incident. A man with a son with autism on a 10 day trip had been given a DAS The previous four days. Hey just told guest relations his trip is for 10 days. The CM informed him that he could only have a DAS for 4 days. The father was very upset and said that his son would have difficulties longer than four days. The CM argued and explained The policy is four days only. After quite a commotion the guest relations CM conceited and gave him one more day of a DAS. So followed then by telling him that this was an exception and he should not expect the same in other parks.

I have not been on the boards much to know if this is typical, but wanted to share my experience from today.

 

[Maggie'sMom]

I have to be brief and apologize I will not likely have time for replies. Take this info for what it is worth.
Good news--CM's at attractions have been very kind and helpful. Many rides have short lines so less need for DAs.
Disappointing news-- I felt as if I was under absolute inquisition in guest relations. My son has severe autism and ID. It is very apparent. I won't divulge here what I had to say to get my son a DAS but for a while I thought it would be denied. The DAS also must be renewed every day. Never before where did I have any issue obtaining a GAC. Indy and my son was given a single day DAS. Who will go to guest relations again tomorrow.

My SIL was in guest relations at a time different than me and observed an incident. A man with a son with autism on a 10 day trip had been given a DAS The previous four days. Hey just told guest relations his trip is for 10 days. The CM informed him that he could only have a DAS for 4 days. The father was very upset and said that his son would have difficulties longer than four days. The CM argued and explained The policy is four days only. After quite a commotion the guest relations CM conceited and gave him one more day of a DAS. So followed then by telling him that this was an exception and he should not expect the same in other parks.

I have not been on the boards much to know if this is typical, but wanted to share my experience from today.

It's disheartening to read this experience. My understanding is that the DAS cards are to be issued for the length of the trip, max 14 days, so you don't need to go to GS each day.

 

[KisanMcG]

I'm sorry you've been having such difficulty! My experience was that I obtained my DAS at MK guest relations outside of the park on the day after Christmas. It was valid for my entire stay of a week. The CM was very polite and very patient as I explained my needs, and it was a brief process. I'm not sure why they would suddenly change the policy now that the parks are not as busy.

 

[SueM in MN]

Your experience is not typical.
Do you have annual passes and were you at WDW or DL?

The original information was guests with AP were getting a one day DAS, particularly at DL. That was quickly changed to a maximum of 14 days - depending on your ticket. Someone with a 5 day ticket would not be able to get 14 days, for example.
I have not heard of anyone getting a DAS valid for only one day unless the had single day tickets.

 

[tinkerpea]

I really hope those CM end up being reported so they can get the training that's needed,
I'm saddened to hear that somebody was told there child will only be entitled to a DAS for 4 days?
I do hope they are not telling everybody this as you could find guests who don't know any better struggling on for the rest of their trips without accommodations!

 

[WendyisDarling]

Sorry I have not read replies. Bethune is better at Epcot. Guest relations very kind. And formed me we did not need a new pass each day. Scanned DAS from yesterday. Said new DAS he just printed was good for length of stay. Very relieved!
My guess is training is not complete for all CMs.
Good luck to all.