Time for borrowed points to be returned back

[Dtw002]

Hello - cancelled about 3 weeks ago, but borrowed points have not been returned to original use year. Don’t want to call again and assume there is a backlog.

Is anyone else still waiting?

 

[BillPA]

Did you cancel or did DVC cancel it?

 

[Dtw002]

I called and czncelled

 

[Sandisw]

Go online and do the chat. See what they say. Ask to put in another request.

 

[fitnessmouse]

I waited 2 weeks and had them put back through chat today

 

[cvjw]

I also used the chat feature about a week after cancelling the reservation. The agent I chatted with did it while I waited.

 

[The Jackal]

DVC cancelled mine and it took a little less than 2 weeks.

 

[nluvwithdisney]

It took less than 2 weeks for them to put mine back. They had also made an error and left me 17 points in my current use year that had also been borrowed. Resolved in online chat in 10 minutes.

 

[dvc_john]

I had a May 4 ressie that DVC cancelled a week in advance. Borrowed points were put back automatically in 2 or 3 days.

 

[n2mm]

I sent them an email last night and watching now. i Canceled myself for my late April trip and late May trip, but was hoping to use them. But decided it’s not going to happen, so hoping to unborrow them. I’ll chat if I don’t see any action after waiting.

 

[Madame]

I had a May 2-5 reservation canceled a wk ago and the points are still not back. Chat wouldn’t connect & a response to my email sent asking them to be put back told me I had to wait up to 15 days.

 

[Madame]

I had a May 2-5 reservation canceled a wk ago and the points are still not back. Chat wouldn’t connect & a response to my email sent asking them to be put back told me I had to wait up to 15 days.

I literally just now. Totally CM dependent I guess.

 

[n2mm]

I literally just now. Totally CM dependent I guess.

so did they show up? Just wondering how long to wait.

 

[Madame]

so did they show up? Just wondering how long to wait.

Not yet. The chat CM was not willing to move them.

 

[Deb & Bill]

I emailed and they were put back into my Sept 2020 UY in a few days.

 

[cm8]

Not yet. The chat CM was not willing to move them.

Oh boy, hopefully, this was just a mistake and not a sign of anything else?

 

[rlduvall]

Oh boy, hopefully, this was just a mistake and not a sign of anything else?

I find that on chat, just like calling in, not all Reps are created equally. Maybe they're new or not as versed in all the procedures/protocols. Or, possibly they have been told to no longer do that through chat.

 

[Madame]

Oh boy, hopefully, this was just a mistake and not a sign of anything else?

I think they are overwhelmed with work. There was no « have a magical day » or « can I help with anything else » at the end. He just closed the chat. I’m assuming I’ll just have to be a bit more patient.

 

[Sandisw]

Just got the same message from CM that they will be doing it within 15 days.

I got the sense that they are not doing it while on chat so they can move on to another member.

But no Change to the policy.

 

[n2mm]

I used chat yesterday and was told 15 days. The cm said if I needed them earlier to book now, that I should call.