Ticket Trouble (solved)

[johde]

Went to US last Friday (Dec. 9th). I had purchased a special annual pass voucher a couple of years ago but didn't get a chance to use it until this trip. When I went to guest services they said the ticket had expired. I told them when I purchased them there was nothing on the web site or nothing on the ticket that stated they needed to be activated before a certain date. The lady basicly said tough you need a new ticket. She allowed me to purchase a power pass for the internet price. She wouldn't let me talk to a manager I could only fill out a written complaint. I filled out the complaint but is there anything else I can do now. I made a copy of my tickets before I left so I still have a copy of the numbers from the ticket. Thanks for any help you can give.

 

[AlexandNessa]

Sorry for your misfortune. I would also try sending an email to customer.support@tickets.universalstudios.com Perhaps they can help.


Good luck!

 

[phamton]

The annual pass vouchers do not expire. Check your private messages. Send me an email with the information and I'll see what I can find out for you.

 

[damo]

phamton to the rescue! Have faith, Jeremy, she can work wonders!

 

[macraven]

phamton is our resident bestest friend in the whole wide world here !!!


she knows everything.
she must be the queen of the threads



we love you phamton

 

[johde]

Just to let everyone know. Phantom was able to help me get in contact with the right people at guest services. They were very sorry for the mixup and the problem was solved to my satisfaction. Thanks for your help Phantom.

 

[macraven]

isn't phamtom a sweetie..!!!

she is such a wonderful person to all of us, friends and strangers alike.

 

[damo]

We told you!!! Just don't get in the opposing car to her in MIB. Then she's dangerous!

 

[phamton]

Glad I could help! I'm just sorry you had to go through all the hassle.

 

[macraven]

We told you!!! Just don't get in the opposing car to her in MIB. Then she's dangerous!

eh, does her competitive side shine then??

 

[damo]

eh, does her competitive side shine then??