those older 7 day passes are no longer in the system.
i had to go to guest services and have a supervisor handle my conversation.
believe the tm at the desk said it needed the supervisor override.
probably what happened when you called is the ones that answer the phone, aren't allowed to do the over rides
if they have no experience with it, they couldn't answer your question.
those 7 day and 5 day passes came out at different times and were a good deal.
some were $79-$89-$99.
my oldest pass is from 2005.
i renew my preferred ap each year since 2003 but bought passes for when i take my kids with me.
i converted all my passes last october so it was a one and down time period i had to do them all.
now i just have to remember where i keep them at home........