starousse
DIS Veteran
- Joined
- Jun 8, 2011
- Messages
- 2,157
Hollywood Brown Derby
Welcome to what was our absolute worst dining experience of the whole entire trip. For years, I have wanted to try this place, and even wound up canceling my reservation at the Yachtsman Steakhouse, because I was able to snag a table here. I'm kicking myself now.
I made an earlier 5:15 reservation, with the hopes of being done by around 7, and then getting on the Fantasmic line for the 8:00 show. I checked in at 5:10, and was told that I would be seated in a few minutes. This turned into about 40 minutes. No big deal, it was still early enough, the kids weren't cranky, and I wasn't starving.
We finally get seated at a table in the back of the restaurant next to the the patio. This night happened to be the coldest of our trip, so it was around 40-50 degrees or so. The door next to us was wide open, and there were no people sitting outside. Our waitress,(Can't remember her name), came to our table, no smile, no personality and asked for our drink order. We weren't in the mood for wine or anything so we just wanted some sodas. She then asked, "You don't want a special drink?". We said, "Neh, not tonight, just the sodas". I guess she didn't like that because she walked away with a bit of an attitude.
She comes back with our sodas and some bread, and my husband politely asked her if she can close the door. It was freezing and really uncomfortable at this point. There was another table next to us, and their kids were shivering. Her response was "No, sorry, people sit out there, so we have to keep it open". So I kind of laughed and said, "It's freezing and there's nobody out there". She said, "Um, sorry I can't do it".
For appetizers we shared their famous Cobb Salad, which had a decent flavor, but was way too finely chopped for my liking. I felt like I was eating ice cold pureed lettuce. My two year old daughter loved it though. I have read all the reviews on here before about this, so I wasn't surprised. I just wanted to give it a try. We also ordered the Blue Lump Crab Spring Roll. It was just okay. It reminded me of the frozen appetizers in the box that you would buy from Restaurant Depot. It had a spicy tuna type of sauce with it which I felt didn't go. At this point we were so cold that my husband just got up and shut the door. Everyone around us started thanking him.
From this point on, we didn't see our waitress for about another 20 minutes. No drink refills, no extra bread, no nothing! When she came back, I saw her glance at the door that my husband had closed and then proceeded to mumble something under her breath. Seriously? Why does she really care anyway?
Finally, our dishes come out. I ordered the Duck Two Ways and my husband got the Sterling Silver Pork Chop. The kids shared the grilled chicken. My Duck (all five little pieces of it) were raw and ice cold. The potato that it was on top of was luke warm mush. My husbands Pork chop was ice cold as well. For a $40 dish, at least let it be hot. So we both didn't touch our plates, as we waited for our waitress to come back. About 10 minutes later, we see her catering to the larger table of drinkers behind us.
My husband called her over and told her that our food was cold. She gave us this annoyed look and said, "It's too cool for you?", took the plate away and said that a manager would come to our table. Well, this took about another 15 minutes or so. Finally, a manager comes over, says he's sorry, and asks if we wanted another meal. At this point, we were already there for almost two hours and just wanted to get on with the night. He told us that he wanted to do right by us and would only charge us 3 dining credits instead of the 6 (2 points a person). I thought that was fair, so I was fine.
After another 15 minutes, our waitress comes back and asks if we want dessert. My husband didn't want anything but coffee, so I ordered the Grapefruit cake, because I wanted to see what the hype was all about.
The coffee, no exaggeration, was ice cold, I thought that my husband was just starting to complain because he was pissed off about everything else, but this coffee had to have been sitting on the side for hours. The Grapefruit cake in my opinion had to be one of the grossest desserts ever. Parts of the cake were soggy, some parts were hard. The topping was so bitter and had this really weird but nasty taste. There was a dirty looking piece of dried up grapefruit on top as a garnish, which was nasty as well. My husband took a bite and spit it out in his napkin immediately, and he loves grapefruit.
The waitress returned with our bill and I notice that she charged us 5 credits (weird), which the manager had said was going to be 3, and then charged us extra for the coffee and dessert. Really??? I guess she was trying to up the bill for tip purposes. We had told her what the manager had said, and asked her why she was in addition, charging us for coffee and dessert if we were on the Deluxe Meal Plan. She just snatched the bill, said she had to discuss it with the manager, rolled her eyes and walked off. My husband had just had it with the place, so he got up and walked out and went to one of the stands in HS to get a HOT cup of coffee.
The waitress came back with the corrected bill and said "Sorry about your meal", and walked away. I just signed the bill, left a $10 tip (which was probably too much) and just couldn't wait to get out of there.
Overall, this was the worst meal and service of our trip. I believe that the total of the bill before comps was around $160, and we only used three credits. There is no way that this place should be a two credit per person meal, especially when compared to some of the other Signature places on property. Every restaurant is gonna have a bad night, but this was bad all around. We will not be returning.
Welcome to what was our absolute worst dining experience of the whole entire trip. For years, I have wanted to try this place, and even wound up canceling my reservation at the Yachtsman Steakhouse, because I was able to snag a table here. I'm kicking myself now.
I made an earlier 5:15 reservation, with the hopes of being done by around 7, and then getting on the Fantasmic line for the 8:00 show. I checked in at 5:10, and was told that I would be seated in a few minutes. This turned into about 40 minutes. No big deal, it was still early enough, the kids weren't cranky, and I wasn't starving.
We finally get seated at a table in the back of the restaurant next to the the patio. This night happened to be the coldest of our trip, so it was around 40-50 degrees or so. The door next to us was wide open, and there were no people sitting outside. Our waitress,(Can't remember her name), came to our table, no smile, no personality and asked for our drink order. We weren't in the mood for wine or anything so we just wanted some sodas. She then asked, "You don't want a special drink?". We said, "Neh, not tonight, just the sodas". I guess she didn't like that because she walked away with a bit of an attitude.
She comes back with our sodas and some bread, and my husband politely asked her if she can close the door. It was freezing and really uncomfortable at this point. There was another table next to us, and their kids were shivering. Her response was "No, sorry, people sit out there, so we have to keep it open". So I kind of laughed and said, "It's freezing and there's nobody out there". She said, "Um, sorry I can't do it".
For appetizers we shared their famous Cobb Salad, which had a decent flavor, but was way too finely chopped for my liking. I felt like I was eating ice cold pureed lettuce. My two year old daughter loved it though. I have read all the reviews on here before about this, so I wasn't surprised. I just wanted to give it a try. We also ordered the Blue Lump Crab Spring Roll. It was just okay. It reminded me of the frozen appetizers in the box that you would buy from Restaurant Depot. It had a spicy tuna type of sauce with it which I felt didn't go. At this point we were so cold that my husband just got up and shut the door. Everyone around us started thanking him.
From this point on, we didn't see our waitress for about another 20 minutes. No drink refills, no extra bread, no nothing! When she came back, I saw her glance at the door that my husband had closed and then proceeded to mumble something under her breath. Seriously? Why does she really care anyway?
Finally, our dishes come out. I ordered the Duck Two Ways and my husband got the Sterling Silver Pork Chop. The kids shared the grilled chicken. My Duck (all five little pieces of it) were raw and ice cold. The potato that it was on top of was luke warm mush. My husbands Pork chop was ice cold as well. For a $40 dish, at least let it be hot. So we both didn't touch our plates, as we waited for our waitress to come back. About 10 minutes later, we see her catering to the larger table of drinkers behind us.
My husband called her over and told her that our food was cold. She gave us this annoyed look and said, "It's too cool for you?", took the plate away and said that a manager would come to our table. Well, this took about another 15 minutes or so. Finally, a manager comes over, says he's sorry, and asks if we wanted another meal. At this point, we were already there for almost two hours and just wanted to get on with the night. He told us that he wanted to do right by us and would only charge us 3 dining credits instead of the 6 (2 points a person). I thought that was fair, so I was fine.
After another 15 minutes, our waitress comes back and asks if we want dessert. My husband didn't want anything but coffee, so I ordered the Grapefruit cake, because I wanted to see what the hype was all about.
The coffee, no exaggeration, was ice cold, I thought that my husband was just starting to complain because he was pissed off about everything else, but this coffee had to have been sitting on the side for hours. The Grapefruit cake in my opinion had to be one of the grossest desserts ever. Parts of the cake were soggy, some parts were hard. The topping was so bitter and had this really weird but nasty taste. There was a dirty looking piece of dried up grapefruit on top as a garnish, which was nasty as well. My husband took a bite and spit it out in his napkin immediately, and he loves grapefruit.
The waitress returned with our bill and I notice that she charged us 5 credits (weird), which the manager had said was going to be 3, and then charged us extra for the coffee and dessert. Really??? I guess she was trying to up the bill for tip purposes. We had told her what the manager had said, and asked her why she was in addition, charging us for coffee and dessert if we were on the Deluxe Meal Plan. She just snatched the bill, said she had to discuss it with the manager, rolled her eyes and walked off. My husband had just had it with the place, so he got up and walked out and went to one of the stands in HS to get a HOT cup of coffee.
The waitress came back with the corrected bill and said "Sorry about your meal", and walked away. I just signed the bill, left a $10 tip (which was probably too much) and just couldn't wait to get out of there.
Overall, this was the worst meal and service of our trip. I believe that the total of the bill before comps was around $160, and we only used three credits. There is no way that this place should be a two credit per person meal, especially when compared to some of the other Signature places on property. Every restaurant is gonna have a bad night, but this was bad all around. We will not be returning.
