This is not really a trip report, rather...

[Lowel]

an expression of gratitude to the wonderful CMs at WDW. In February of this year I booked a flight on DirectAir out of Kalamazoo to Sanford. Got a great rate and didn't have to drive to Detroit. The same day I booked Pop Century for 4 nights. Our trip was coming up in the third week of April. At the beginning of April I get an email from DirectAir saying all flights are canceled and that they are essentially belly up. We immediately contacted the credit card company to start the process of getting our money back. I found a flight on another airline and we arrived at the desk at Pop Century. When I went to check in the CM said my reservation had been canceled. We were shocked and again my wife is on the phone with the credit card company to find out what happen. As it turns out the person at the credit card company not only canceled my flight but also my Disney reservation. I asked if I could just get a new reservation and the CM said the resort was full for our time period, would we like another resort? I said I would take POR but she said they were full also. So, by now I'm pretty mad and upset. I've become the victim of someone elses mistakes. The very nice CM said she would go talk to her manager. About 15 minutes later she said they had a room for us in Saratoga Springs and at no additional cost. So I got the deluxe room for the price of a value. We were thrilled now and couldn't thank them enough. The bottom line is that Disney really stepped up to the plate when they really had no obligation to do so. Our stay at Saratoga Springs was wonderful and my hat is off to the CMs at Disney for taking care of us.

 

[DreamEagle]

These moments of absolute magic are why I love Disney and only book my vacations through them anytime I desire a vacation. Their service cannot be matched and even at their expense, they do what's right to satisfy the guest.

I'm so happy your trip wasn't left to ruins, but instead, got even better!