This 2.5 hr call should have been an email

[New Mouse]

My guess is its currently not profitable to up staffing past the point they are required to and the directives from the bean counters is cut everything non essential. Guest service is unfortunately non essential to this new breed of management.

 

[RoseGold]

I was able to change the lead guest using chat today! I'm so excited that I got normal customer service! Adequate job, DVC!