Theme Park Reservations Help

[lhall7]

So we previously were planned for July with tickets and park reservations made. When June opened up more capacity I changed my tickets to June online and was able to make park reservations. I had a room reservation for both June and July. I see ticket and new park reservations for June BUT I also still see the July park reservations in "my plans". Is that weird? Do I just go in and cancel those? It seems like they would have cancelled automatically when I changed my tickets. I have to say that I am scared to cancel them in case it accidentally cancels the June reservations. It was my first time making reservations and I didn't even think about having to cancel prior to booking the new ones or I guess I thought it would make me. Any insight?

Thank you!

 

[auntlynne]

First thing, take a screen shot of the page showing the reservations you want to keep. If anything weird happens, you have proof to show Guest Services.

 

[auntlynne]

In the words of anybIT department, have you signed out and signed back in again to your Disney account?

 

[auntlynne]

Someone more savvy will probably step in soon...

 

[lhall7]

Yes, numerous times. I just happened to notice it when I remembered that I still my hotel reservations for July and there they were. All my park reservations still there.

 

[auntlynne]

Are you saying you still have a July hotel + ticket package booked? And also for June?

 

[lanejudy]

It seems like they would have cancelled automatically when I changed my tickets.

No, they don’t automatically cancel. They may eventually drop. It shouldn’t impact your June reservations.

 

[lhall7]

Are you saying you still have a July hotel + ticket package booked? And also for June?

So, no, room only is what I had booked. I called Disney last night. He cancelled the July reservations for me and all is well with my June park reservations. I had a room only booked for June and July but had tickets for July that I changed to June. He did say that it should have made me cancel my July reservations before I changed to June, but it didn't. No explanation why, but all is well now.

 

[lhall7]

No, they don’t automatically cancel. They may eventually drop. It shouldn’t impact your June reservations.

Thank you. I had Disney cancel them for me while I was on the phone. Mainly to make sure nothing happended to my June reservations that I had just made. All is well now.