We arrived at WBC yesterday and are very happy with our 4 BR presidential in tower 1. The resort is clean, the staff very pleasant, and we love the space/location. It is perfect for our family of 5 adults and 3 kids. Everyone has their own bathroom and it doesn't feel as crowded as our last trip at AKL in a 2 bedroom villa.
The gate security agent couldn't find our name, but when I showed her our confirmation she said "Oh, that's why" and sent us to 6 to check in. At 3 pm nobody was there and it took about 5 minutes to check in. Sent us to the parking pass desk and the worker told us we'd have to go to the main building since we weren't in that tower. Okay, whatever. Still haven't done that since the parking pass seems pretty optional...the gate uses keys.
We needed two pack n plays and two high chairs. Called right when we got to the room at 3 pm and they hadn't arrived at 6. Called again and were told the person had not put the request in. 15 minutes later a person showed up with 2 high chairs and 1 pack n play, even though my husband repeated our needs twice. Called again since we were quickly approaching our twins bedtime and finally got the last PNP around 7 pm. Just be persistent is my advice. We should have called earlier, but went grocery shopping and assumed they would be there when we got back.
The kitchen is huge...too huge! We had three people cooking this morning and weren't tripping over each other. Things we would want to have next time: a small omelet pan, some medium resealable containers, scouring pads, and extra towels. There were 2 scrub sponges but they just aren't strong enough for baked on food. 2 kitchen towels and 1 washcloth were here, which isn't enough for us. There are 4 pots but only 2 pans...one nice stainless and one cheap nonstick, both rather large.
We had an issue with the AC last night, but realized this morning some of the bedroom vents weren't open (duh). The AC was off and the room very hot when we arrived...off season so I'm guessing it wasn't used last week. It cooled off after about 2 hours and seems to be keeping up just fine now that the vents are open.
My other minor annoyance are the king suite bathrooms...no towel racks! There is one on the wall over the whirlpool tub, but you'd have to climb in the tub to reach it. There are two hooks on the back of the toilet room door which are fine for bath towels. No place for a hand towel, and not much counter space. Next time I'll bring a command hook or two for the nice empty spot were a ring should be.
For those with young kids...bring a baby monitor! We are so glad we did because we can't hear our babies cry from the adjacent king suite. Never thought we'd have that problem in a hotel! This tower must be well constructed.
Our room is across from the model, which is good and bad. Good-we can walk right over to see fireworks. There were about 20 people last night, not too crowded. Bad-we can hear talking/noise this morning from agents and tours. It isn't bad, but it isn't totally quiet. You can't hear it in the bedrooms really, just the living room. We didn't hear anything yesterday afternoon, and we'll be gone most mornings anyways, so its minor.
If I had a choice I wouldn't choose this room again, but I do like Tower 1. There is a playground right outside and the main bldg/pool/lazy river/splash area is a short walk. With only 7 floors, the elevator is a shorter ride. We didn't have to wait for them yesterday...probably a combination of the smaller size and lower occupancy season.
He really worked some magic with the dates he had already booked and it worked perfectly at a FANTASTIC price.
