Sorry, I am a long time disboard "stalker," but do not post much! I am hoping some of you can ease my mind some, or set me straight. After reading the reviews on here, I called Vacation Strategies this weekend, and was able to book a 4-bedroom presidential for December 6-13 of this year for $1,370. The man I spoke with was extremely nice and helpful, and I thought the price was phenomenal!
My question is this, I also contacted Ken Price for a quote, after receiving my initial VS quote, and he replied with the following (long) reply:
"The quote you received is actually below any Bonnet Creek owners actual cost. Our quote for the same unit would be $240 per night, with no additional fees and no taxes. Total of $1,680). Ill attempt to explain the disparity."
"The other company (Vacation Strategies) is a broker who rents out using other VIP Platinum owners points. These owners had to have spent at least $80-125K purchasing their timeshares (to attain Platinum status) and are now handing over some or all of their time to VS to rent on their behalf for less than the associated maintenance fees. So these owners must now be financially distressed (unable to use some or all of their timeshare ownership), as doing otherwise makes absolutely no sense. These owners also have to cover the guest confirmation fees, which is another hit."
"Having received a solicitation from VS ourselves, I know their process is to log into Wyndham Vacation Resorts using those owners username and password credentials. You are not actually dealing with the owner (3rd party) who owns the time. Weve always been uncomfortable with 3rd party arrangements. In this age of rampant identify theft, Im especially uncomfortable with handing over an account for someone else to log into. So VS doesnt have the same stake in Bonnet Creek that we do since they dont own the time you are renting. What prevents the owner from making changes to the reservation if he has an issue with VS?"
"We only rent from our own ownership, so that we can control the whole process. Denise and I have worked very hard to earn our reputation, and we cant afford it to possibly be tarnished by relying on other owners. Clearly, in the long term, renting below cost is not good for any owner. Im sure that every owner who deals with VS didnt plan on spending $80K+ on their timeshare purchase, just to then lose money each year on the maintenance handing over their points to Vacation Strategies or another broker."
"VIP Platinum Owners like us do receive a discount within 60 days of the arrival date. Some brokers and/or renters will cancel a reservation and then attempt to quickly rebook it (hoping another owner doesnt beat them to it). I dont know if VS does this, but based upon their advertised reimbursement, without rebooking they will be losing money for some quotations."
"The question to ask VS is when you would receive the Wyndham Vacation Resorts confirmation number and could it change? If the answers arent within a couple of days of booking and no, it wont change, then your original reservation could be put at risk."
"We put the Wyndham Vacation Resorts confirmation number in the rental agreement, and have never put anyones reservation at risk. Its wrong! We often agree to try to book replacements from the remaining inventory during our discount window to provide a lower price (and we state this in our rental agreement). But we will not cancel the original reservation unless and until weve successfully booked a replacement."
"Also, Wyndham Vacation Resorts is deploying a new reservation system (code name is Voyager) in the near future. I have been told by a Wyndham representative that the Voyager system will change the way cancellations are processed. Instead of cancellations coming back into inventory within 30 seconds of being cancelled, the inventory will come back 24 hours later (plus or minus some random amount of hours). This is to prevent this kind of cancel and immediately rebook activity. If this does happen, there wont be any change to the way we conduct business. But for those renters who engage in this process, a lot of their customers could lose their reservations. Im actually hoping this change does happen, as it will hurt those brokers that do this risky activity without their customers knowledge or consent."
Should I be nervous?? VS has such excellent reviews, and we are 11 months out. Is this something I should address with them?
Sorry for the long post, and thank you for your help!