First time poster, long-time DVCer, west coast based in Arizona.. this whole situation with VGC has my blood boiling. My sympathy to all who have been affected and I thought I'd add to the list of grievances.
My experience thus far... we had a multi-night reservation in a 2 bedroom that we secured much earlier than the availability "glitch" on April 1. On April 2, we noticed, like many others, that there was more availability than normal at VGC so we decided to move reservations around and dropped our 2 bedroom stay and thought we'd switch for a different week, only to find out that all bookings had been 'paused'. This was also prior to the warning about VGC being paused.
Now, after 4 phone calls to member services, each with 1 hour+ waits, we are absolutely no where. No answers, no help, no magic, and no reservations. They won't restore what we had before even though they can see it right in front of them. They have NO idea when it will be fixed.. and even though, while some had reported an ability to book at VGC if they "get the right member service rep", we've found that flat out refuse to do so. We're sitting on so many points that will expire later this year... I realize there are much bigger problems in the world, but DVC members pay a lot of dues and initial up front costs and trust that things like this won't happen or if they do, will be resolved quickly.
Just imagine if all bookings at D World were 'paused'... heads would roll.. DVC really showing it's 'east coast' bias here.
My experience thus far... we had a multi-night reservation in a 2 bedroom that we secured much earlier than the availability "glitch" on April 1. On April 2, we noticed, like many others, that there was more availability than normal at VGC so we decided to move reservations around and dropped our 2 bedroom stay and thought we'd switch for a different week, only to find out that all bookings had been 'paused'. This was also prior to the warning about VGC being paused.
Now, after 4 phone calls to member services, each with 1 hour+ waits, we are absolutely no where. No answers, no help, no magic, and no reservations. They won't restore what we had before even though they can see it right in front of them. They have NO idea when it will be fixed.. and even though, while some had reported an ability to book at VGC if they "get the right member service rep", we've found that flat out refuse to do so. We're sitting on so many points that will expire later this year... I realize there are much bigger problems in the world, but DVC members pay a lot of dues and initial up front costs and trust that things like this won't happen or if they do, will be resolved quickly.
Just imagine if all bookings at D World were 'paused'... heads would roll.. DVC really showing it's 'east coast' bias here.
