The Villas at Disney's Grand Californian Owners & Lovers Group - 2.0

[AulaniNutz]

Wow, thanks for posting. I haven't seen chat available for a while and still not showing for me now. Any tricks to connecting with chat? Or do you think you just caught them when available?

I think I just got lucky. It just happened to be there this morning - now it's gone...

And as for the answer they gave, it was immediate, almost as if they have a menu item to just paste this in the chat window... Or maybe it was just a bot....

 

[RoseGold]

And as for the answer they gave, it was immediate, almost as if they have a menu item to just paste this in the chat window... Or maybe it was just a bot....

The only thing I’ve ever gotten chat to do is change primary guest and combine reservations. These took a minute, so it must have been a human. If they knew how to do these OBVIOUS tasks by bot, we wouldn’t need chat and calls.

When I asked to combine my VGC, they said they “put in a request” and didn’t even warn me about the VGC issues.

 

[UrsulaWantsYourSoul]

Got the same response calling in just now (I didn't call to ask about that but of course since I had them on the line...). The had no idea on when the pause will end. FYI the hold system hung up on me at 30 mins the first call and 5 mins the second call and finally got a human at 40 mins into the third call (which is nothing compared to the hours people were experience recently). But yes... I'm glad they are updating their phone system if that's really the case cuz... yeah.

 

[UrsulaWantsYourSoul]

UNPAUSED!!!

 

[KAT4DISNEY]

UNPAUSED!!!

Well honestly that's ****ty to owners if they didn't notify them first.

 

[KAT4DISNEY]

It's also messed up because it's showing accessible when you haven't selected it. Or at least it is for me.

 

[franandaj]

UNPAUSED!!!

Thank you so much! I just grabbed May 12-13!

 

[AulaniNutz]

You step away for one hour.... and you lose! ;-( back to waitlist and stalking...

 

[dragonflymom]

Well honestly that's ****ty to owners if they didn't notify them first.

Yup, I wanted to grab Nov. 11 - 14 a week ago before the 7-month window opens for non-VGC owners, so I have been checking every day since and Nov. 12 - 14 were still showing availability last night. Well, with the system now unpaused, those dates are surprise, surprise, completely gone! I wish they would have given VGC owners some advance notice before non-owners swoop in.

 

[KAT4DISNEY]

Yup, I wanted to grab Nov. 11 - 14 a week ago before the 7-month window opens for non-VGC owners, so I have been checking every day since and Nov. 12 - 14 were still showing availability last night. Well, with the system now unpaused, those dates are surprise, surprise, completely gone! I wish they would have given VGC owners some advance notice before non-owners swoop in.

It really would have been the appropriate thing to do as they effectively took away a couple of weeks of the 11 month booking window from owners.

 

[montreid]

Yeah; everything wiped out already. Been concentrating on the DL forum helping out when I could. Got out Memorial day tickets set and was looking to book anohter set in June; but thinking that dropping $1k each stay without passes is going to hurt. Have to rethink my strategy for the summer and wonder how to do this most economically and just rent out my VGC days while doing daytrips since compressed 9a-9p hours anyways.

 

[Evita_W]

Well honestly that's ****ty to owners if they didn't notify them first.

I can promise you, they didn't notify us.

 

[LAX]

Well honestly that's ****ty to owners if they didn't notify them first.

That sounds about right for current DVC management.

LAX

 

[RoseGold]

I wasn't able to get to Member Services on Friday. I sent two emails asking for my Beach Club back if they double booked me.

This whole situation has been really frustrating. At this point, there are camp reservations and flights and travel plans involved, and no one can be bothered to pick up the phone for THEIR mistake.

 

[vacay77]

I wasn't able to get to Member Services on Friday. I sent two emails asking for my Beach Club back if they double booked me.

This whole situation has been really frustrating. At this point, there are camp reservations and flights and travel plans involved, and no one can be bothered to pick up the phone for THEIR mistake.

Have you sent an email to Terri Schultz? I sent an email to her and received a call from someone at Member Services the following day. Evidently they have a separate phone number - one that doesn't require members to be on hold forever. I'd try that route if you haven't already.

 

[KAT4DISNEY]

I wasn't able to get to Member Services on Friday. I sent two emails asking for my Beach Club back if they double booked me.

This whole situation has been really frustrating. At this point, there are camp reservations and flights and travel plans involved, and no one can be bothered to pick up the phone for THEIR mistake.

I'm also still unhappy that they haven't made any exceptions to continue at least the non -holding cancellation period that was given to all other resorts. There are state restrictions being imposed up on DL that we have no control over nor idea when they will change. I wouldn't mind keeping my June reservations to see how it goes but instead I'll be more inclined to cancel at 31 days if there's been no changes. And of course with VGC it's not like there aren't locals ready to go if they see an opening.

 

[vacay77]

I'm also still unhappy that they haven't made any exceptions to continue at least the non -holding cancellation period that was given to all other resorts. There are state restrictions being imposed up on DL that we have no control over nor idea when they will change. I wouldn't mind keeping my June reservations to see how it goes but instead I'll be more inclined to cancel at 31 days if there's been no changes. And of course with VGC it's not like there aren't locals ready to go if they see an opening.

They aren’t willing to bend at all. I spoke to different people at Member Services several times and they were absolutely no help at all.

 

[CaliforniaGirl09]

Thanks so much for posting about the site finally being open. Alas, I didn't catch the post right away and there was nothing open when I got to it. I'm still hoping for my June waitlist to come through but we'll see. I'm very surprised that they haven't been willing to extend the non-holding cancellation for VGC owners given the uncertainty of whether the parks will be open to out-of-staters in the second half of June.

 

[Evita_W]

Thanks so much for posting about the site finally being open. Alas, I didn't catch the post right away and there was nothing open when I got to it. I'm still hoping for my June waitlist to come through but we'll see. I'm very surprised that they haven't been willing to extend the non-holding cancellation for VGC owners given the uncertainty of whether the parks will be open to out-of-staters in the second half of June.

My guess is if they made exceptions for VGC in terms of holding, they may have to do so for all resorts, legally speaking.

And considering the parks aren't tied to DVC, it really isn't of concern to them if you can go into the parks or not, as there are people who book VGC and never step into a park.

 

[KAT4DISNEY]

My guess is if they made exceptions for VGC in terms of holding, they may have to do so for all resorts, legally speaking.

And considering the parks aren't tied to DVC, it really isn't of concern to them if you can go into the parks or not, as there are people who book VGC and never step into a park.

Exceptions are just that and actually I don't think there is would be that requirement of all or none. I've also heard seen a reference or two that internationals are being given some exceptions of extending points to May 2022? Just a snip here or two and I haven't checked on the details because it just makes sense to me but doesn't apply to me.